Admin - Dispatcher

Helix Traffic Solutions, LLC; Flagstaff (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Helix Traffic Solutions, LLC is seeking a reliable dispatcher to coordinate field crews and ensure customers receive the requested traffic control. You will translate schedules and plans into actionable instructions for crews and manage communications across teams in real time.

In this role you will collect calendar data and traffic control plans, relay details to crews, handle call-outs and changes, and assist with safety issues and work zone setups.

Qualifications

• Knowledge of traffic control setups and crew management
• Adherence to company policy
• Cooperative team player attitude
• Willingness to learn new skills
• Proficient computer skills
• Strong time management and organizational skills
• Attention to detail
• Excellent written and communication skills
• Ability to juggle multiple projects and activities
• Dependable and self-motivated

Responsibilities

• Dispatch field crews to ensure the customer receives the requested traffic control
• Collect information from job calendar, traffic control plans, etc.
• Relay all job-related information to crews for clear understanding
• Manage call outs and changes to scheduled jobs to meet customer needs
• Assist crews with safety issues, work zone setups, scheduling conflicts, etc.
• Understand construction plans to determine required scope of work for the contractor

Job description

PURPOSE OF THE JOB

Dispatch crews to the field to assure the customer receives the requested traffic control

Duties include, but not limited to:

• Collect information from job calendar, traffic control plans, etc.
• Relay all job-related information to the crews so they have a clear understanding of the job
• Manage all call outs and changes to the scheduled job to make sure customer needs are still met
• Throughout the day receive calls to assist crews in various ways such as safety issues, work zone set ups, scheduling conflicts, etc.
• Understanding construction plans to assist in determining what will be required to accommodate scope of work for the contractor

Key Skills and Qualifications:

• Thorough understanding of traffic control set ups and management of a traffic control crew
• Adhering to company policy at all times
• Having a cooperative team player attitude
• Willingness to improve industry knowledge & learn new skills
• Proficient computer skills
• Strong time management and organizational skills
• Attention to detail
• Excellent written and communication skills
• Ability to juggle multiple projects and activities seamlessly
• Dependable and self-motivated