Dispatcher

Doggett Toyota Lift; Corpus Christi (TX); On-site; USD 23,419,000 - 30,307,000; Full time

Job summary

Doggett Toyota Lift is seeking a Dispatcher to coordinate technician crews and equipment across multiple locations. You will ensure timely, safe delivery of equipment and keep customers updated on crew status, delays, and arrivals.

You will support dispatch operations, assist colleagues, and promote safety while using Microsoft Word and Excel. Strong communication and multi-tasking abilities are essential.

Qualifications

• High school diploma or equivalent required; trade school certification preferred.
• Excellent customer service and interpersonal abilities.
• Proactive, analytical, and detail oriented; strong written and verbal communication.
• Organized and able to manage time effectively in a fast-paced environment.

Responsibilities

• Keep customers informed of crew status (on the way, delays, etc.).
• Provide crew with accurate customer/job information to complete work.
• Assist fellow dispatchers as needed.
• Commitment to safety and knowledge of safety processes.
• Dispatch personnel and equipment according to schedules and workloads.
• Motivate, manage, and develop employees.
• Utilize MS Word and Excel proficiently.
• Perform other tasks as assigned.

Skills

Customer service

Interpersonal skills

Analytical

Detail oriented

Verbal and written communication

Organizational skills

Time management

Independent or team work

Multi-tasking

Education

High school diploma or equivalent

Technical/trade school certification

Tools

Microsoft Office

Excel

Job description

Classification

Non-Exempt

Job Summary

The Dispatcher will be servicing multiple locations. The Dispatcher role will directly coordinate activities of technician crews and equipment.

Essential Functions

• Keep customers properly informed of crew status, i.e., when they are on the way, running late, early, or other information the customer may require
• Supply crew members with proper customer/job information needed to complete work
• Assist fellow dispatchers when needed
• Commitment to safety with knowledge of safety processes.
• Ability to dispatch a variety of personnel and equipment according to schedules and workloads and to ensure that the right equipment, drivers and loads are coordinated to ensure the timely and safe delivery of the equipment.
• Ability to positively motivate, manage, and develop employees.
• Excellent command of computer skills including proficiency in Microsoft Word and Excel.
• Previous management of people, with a proven track record of positive employee relations and staff development.
• Other tasks as assigned

Qualifications

• High school or equivalent (Preferred) or technical/trade school certification preferred
• Proficiency in Microsoft Office
• Positive customer service, people skills and interpersonal skills
• Proactive, analytical and detail oriented
• Excellent verbal and written communication skills, organizational and time management skills
• Ability to work independently or within a team environment
• Able to multi-task and operate in a fast-paced environment

Typical Physical Activity

Physical demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling.

The Dispatcher must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer