Admin Assistant II

Washington County Mental Health Services Inc; Berlin (VT); On-site; USD 28,000 - 39,000; Full time

Job summary

Washington County Mental Health Services (WCMHS) seeks an Administrative Assistant II to welcome clients, manage calls and emails, and support day-to-day operations across one of its program locations.

The role involves front desk duties, scheduling, records management, and contributing to team meetings while handling sensitive information with discretion.

Qualifications

• High school diploma or equivalent required; an associate degree in office administration, business or a related field is preferred.
• At least one year of administrative, reception or office support experience; two or more years preferred.
• Experience with electronic health records systems and the Microsoft Office suite beneficial.
• Strong customer service skills including the ability to interact with clients who might be in crisis and to de-escalate situations per agency procedures.
• Knowledge of or ability to quickly learn confidentiality requirements.

Responsibilities

• Greet clients, visitors, families, vendors and community partners warmly and professionally.
• Answer calls promptly and maintain electronic and paper files.
• Enter and update information in agency systems accurately and on time.
• Maintain calendars, schedule appointments and coordinate meeting rooms and logistics.
• Provide alternate coverage for other administrative staff and support onboarding.

Skills

Customer service

Microsoft Office

EHR systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Electronic health records (EHR)

Job description

Administrative Assistant IIWhen someone walks through the doors of WCMHS or calls you are the first person they meet. As our Administrative Assistant II, you are the welcoming and reassuring voice that sets the tone for their experience. This role sits at the heart of day to day operations at one of our program or building locations. Front desk reception, phone and email communication are your primary focus, but you will also keep records organized, schedules running and your team supported. It is a dynamic environment calls come in, clients arrive and priorities shift. We are looking for someone who remains calm, organized and detail focused through it all. And because you will handle sensitive information, discretion is essential: you will honor confidentiality requirements.Summary of DutiesGreet clients, visitors, families, vendors and community partners warmly and professionally. Answer calls promptly.Maintain electronic and paper files that are accurate, current and available to authorized staff.Enter and update information in agency systems and platforms accurately and on time.Where applicable: Take meeting notes, prepare meeting materials and support new staff onboarding.Maintain calendars for staff, teams, and shared spaces scheduling appointments, meetings and interviews. Coordinate meeting rooms, virtual meeting links and other logistics.Support staff with routine administrative requests and participate in team meetings.Provide alternate coverage for other administrative staff; where applicable, serve as a floater for other locations.Compensation and BenefitsWCMHS provides a comprehensive benefits package including health, dental, vision, retirement, and a generous paid time off package including flexible holidays and 12 vacation days in year one.This role is temporary, one year or less.The rate is $24.23 an hour.Summary of QualificationsHigh school diploma or equivalent required; an associate degree in office administration, business or a related field is preferred.At least one year of administrative, reception or office support experience, two or more years preferred.Experience with electronic health records systems and the Microsoft Office suite beneficial.Strong customer service skills including the ability to interact with clients who might be in crisis and to de-escalate situations per agency procedures.Knowledge of or ability to quickly learn confidentiality requirements.For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is \"Where Hope and Support Come Together.\"#PPA