Service Coordinator

Washington County Mental Health Services Inc; Barre Town (VT); On-site; USD 35,000 - 37,000; Full time

Job summary

Washington County Mental Health Services provides coordinated support for individuals with developmental and intellectual disabilities and autism in home and community settings. The Service Coordinator serves as the primary contact for clients, guardians, and Shared Living Providers while supervising direct care staff and handling administrative duties to sustain program services.

The role emphasizes collaboration, adherence to confidentiality, and proactive crisis intervention to ensure

Qualifications

• High school completion or equivalent.
• Three or more years of experience supporting individuals with developmental and intellectual disabilities and autism.
• Valid driver's license with reliable, insured vehicle.
• Knowledge of Behavioral Support Plans, Communication Plans, and Individual Support Agreements.
• Understanding of Adult and Child Protective Services reporting and confidentiality.
• Strong communication, crisis de-escalation, organizational and computer skills.

Responsibilities

• Develop Behavior Support Plans and Communication Plans based on assessment of individual client needs and goals.
• Conduct periodic home visits according to program and client plan requirements to monitor client well-being and service delivery.
• Respond to and manage crisis situations and utilize Crisis Intervention Teams as needed and appropriate.
• Provide direct care to assigned clients through community support and in-home support to maintain continuity of care.
• Supervise, train, and participate in hiring direct support staff while monitoring activities related to client outcomes.
• Maintain strict confidentiality of all sensitive and protected client information and complete documentation in the electronic records system.

Skills

Team leadership

ID/DD & autism experience

Driver's license

Confidentiality policy

Behavioral support plans

Crisis de-escalation

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Service CoordinatorThe Service Coordinator has a central role in addressing the comprehensive service needs of individuals with developmental and intellectual disabilities and autism through service coordination and advocacy in home and community settings.This position serves as the primary point of contact for clients, guardians, and Shared Living Providers, while supervising direct service staff, providing direct care to maintain continuity of care, and handling administrative and support tasks to ensure program sustainability.Summary of DutiesDevelop Behavior Support Plans and Communication Plans based on assessment of individual client needs and goals.Conduct periodic home visits according to program and client plan requirements to monitor client well-being and service delivery.Respond to and manage crisis situations and utilize support from Crisis Intervention Teams as needed and appropriate.Provide direct care to assigned clients through community support and in-home support to maintain continuity of care.Supervise, train, and participate in hiring direct support staff while monitoring activities related to client outcomes.Maintain strict confidentiality of all sensitive and protected client information in accordance with agency policies and legal requirements.Complete documentation timely and accurately in the electronic records system to capture services delivered to each client.Compensation and BenefitsThe starting pay range for this position is 25.24 to 26.53 per hour.WCMHS provides a comprehensive benefits package including health, dental, vision, and retirement contribution matching. Our industry-leading paid time off package includes 12.5 flexible holidays and 12 days each of sick vacation days accumulated in year one of employment.Summary of Qualifications and SkillsHigh school completion or equivalent.Team leadership experience.Three or more years of experience providing services to individuals with developmental and intellectual disabilities and autism.Valid driver's license, acceptable driving record, and reliable, insured vehicle access.Knowledge of Behavioral Support Plans, Communication Plans, Individual Support Agreements, and evidence-based practices like Trauma Informed Care.Understanding of Adult Protective Services and Child Protective Services reporting requirements, along with maintaining strict confidentiality.Strong communication, crisis de-escalation, organizational, and computer skills.Workplace ConditionsThe work is conducted across a variety of indoor and outdoor environments, including office spaces, program areas, the community, and client homes, requiring regular driving and travel. Work hours may include evening and weekend shifts to meet program staffing requirements, and the role involves potential exposure to challenging behaviors, medical emergencies, and variable weather conditions.About the AgencyFor more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”#CCM