Admin Assistant - Child Services

Armada LTD; Rockville (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Armada LTD is seeking a Full-Time employee in Rockville, MD. This role involves resolving inquiries related to Child Abuse & Neglect checks, handling a high volume of cases, and supporting various operational duties.

The ideal candidate will demonstrate strong communication skills and proficiency with Adobe and Microsoft Office. A preferred bachelor's degree and five years of relevant experience are required for this administrative support position within a government environment.

Qualifications

• Experience managing programs and/or projects for at least five years.
• Ability to work effectively with government and contractor staff.
• Proficiency with Adobe, SharePoint, and Microsoft Office Suite.

Responsibilities

• Resolve emails regarding Child Abuse & Neglect checks.
• Support DCS operations by completing various administrative tasks.
• Process fingerprint check email inquiries monthly.

Skills

Strong written and verbal communication skills

Attention to detail

Proficient with Adobe and SharePoint

Ability to manage multiple priorities

Education

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Case management databases

Job description

Type: Full Time

Location: Rockville, MD (National Capital Region)

Overtime Exempt: No

Reports to: ARMADA HQ

Security Clearance Required: Tier 4 Public Trust

Actual place of performance is to be determined by the Government; however, work is anticipated within the National Capital Region (NCR).

Duties & Responsibilities:

• Receive and resolve or assign emails from a resource mailbox regarding fingerprint result inquiries, requests, status updates, and general inquiries related to Child Abuse & Neglect (CA/N) checks.
• Apply knowledge of Adobe, fingerprint result databases, case processing databases, SharePoint, and government document review.
• Complete various duties to support DCS operations, including reviewing documentation, assigning cases, replying from resource mailboxes, performing data entry, filing hardcopy case packets, preparing packets for offsite archival, logging incoming mail (e.g., USPS, UPS, FEDEX), and requesting monetary checks from contractors.
• Review inquiries from Child Abuse & Neglect (CA/N) checks for U.S. states, territories, and CPS Registries and assign or resolve them.
• Demonstrate ability to follow 50+ procedures related to childcare checks.
• Process 254 or more fingerprint check case email inquiries monthly, responding or closing within two business days.
• Process 5,262 or more CA/N check email inquiries monthly, responding or closing within two business days.
• Organize and file 1,860 or more DCS hard copy files monthly.
• Request, track, and provide program staff up to 417 monetary checks from vendors for CA/N Checks requiring physical payment.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Work effectively with government leadership, technical personnel, and contractor staff.
• Strong written and verbal communication skills.
• Manage multiple priorities in a fast‑paced environment.
• Strong attention to detail for accurate high volume work.
• Proficient with Adobe, SharePoint, Microsoft Office Suite, and case management databases.

Minimum Education/Experience:

• Bachelor's Degree preferred, not required.
• Five (5) years of relevant experience managing programs and/or projects.

Preferred Experience:

• Administrative support in a federal government or contractor environment.
• Support of child welfare, personnel security, background investigations, or case management programs.
• Managing shared resource mailboxes and responding to customer inquiries.
• Reviewing documentation for completeness and accuracy.
• Maintaining electronic and hardcopy case files.
• Coordinating with Care Providers, Child Protective Services (CPS), or other government stakeholders.
• Handling Personally Identifiable Information (PII) and other sensitive information.
• Managing multiple priorities while meeting performance metrics.

Must be able to successfully pass a background check, and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.