Admin Assistant

Iddk; Wasilla (AK); On-site; USD 29,000 - 33,000; Full time

Job summary

Iddk, based in Wasilla, AK, is seeking an Admin Assistant to support office, admin, and accounting functions. The role includes answering phones, dispatching jobs, data entry, and accurate transcription of customer information.

You will assist with invoicing, scheduling, and billing while coordinating with the Office Manager, technicians, estimators and project managers to ensure smooth operations and timely follow-up.

Qualifications

• Oral communication skills to speak clearly and persuasively in various situations.
• Written communication to draft correspondence and emails with correct grammar.
• Planning and organizing to manage time, priorities and multiple projects.
• Process orientation to follow steps and improve processes.
• Technology proficiency with standard office software; troubleshooting basic issues.
• Mathematical skills to compute rates, ratios and analyze financial data.

Responsibilities

• Answer phones and handle incoming calls
• Dispatch new jobs and create job information
• Data entry using approved computer software
• Type and process paperwork and business correspondence
• Create invoices
• Schedule work
• Perform customer billing
• Prepare production paperwork for the following day
• Make Collection Calls
• Working with Insurance Adjusters and mortgage companies
• Complete inner-office documentation
• Scheduling of service vehicles and technicians
• Maintain timely communication with technicians, service providers, estimators and project managers

Skills

Oral Communication

Written Communication

Planning & Organizing

Process Orientation

Technology

Mathematical skills

Tools

MS Office

Excel

Sage Intacct

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin Assistant

Office/Admin/Accounting Full Time Clerical Wasilla, AK, US

Salary Range: $21.00 To $24.00 Hourly

P

Provide support to management in the form of orchestration of administrative functions.

Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information.

Principle Duties and Responsibilities

• Answer phones and handle incoming calls
• Dispatch new jobs and create job information
• Data entry using approved computer software
• Type and process paperwork and business correspondence
• Prepare production paperwork for the following day
• Make Collection Calls
• Working with Insurance Adjusters and mortgage companies

Additional Duties and Responsibilities

Decision Rights and Authority

• Scheduling of service vehicles and technicians

Working Relationships and Scope

• Maintain timely communication and flow of information with technicians, service providers, estimators and project managers

Performance Competencies

• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.
• Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.

P

Provide support to management in the form of orchestration of administrative functions.

Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information.

Principle Duties and Responsibilities

• Answer phones and handle incoming calls
• Dispatch new jobs and create job information
• Data entry using approved computer software
• Type and process paperwork and business correspondence
• Create invoices
• Schedule work
• Perform customer billing
• Prepare production paperwork for the following day
• Make Collection Calls
• Working with Insurance Adjusters and mortgage companies
• Complete inner-office documentation

Additional Duties and Responsibilities

• Conduct follow-up phone calls

Decision Rights and Authority

• Scheduling of service vehicles and technicians

Working Relationships and Scope

• Maintain timely communication and flow of information with technicians, service providers, estimators and project managers

Performance Competencies

• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.
• Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.

Process Orientation – Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for them to complete

• their job and what others require. Has a continuous improvement mindset – is always thinking about ways to improve and streamline business processes.
• Technology – Regularly uses standard word processing, spreadsheet and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.

Qualifications - Knowledge, Skills and Abilities

• Education and Experience

Minimum of 3 years of office and customer service experience.

Basic understanding of bookkeeping and cash flow. Experience using bookkeeping software such as Sage Intact a plus.

• Mathematical skills

Strong math skills. Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks.

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word and Excel

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

This position reports to the Office Manager.