Inside Project Coordinator

American Restoration; Palmer (AK); On-site; USD 28,000 - 32,000; Full time

Job summary

American Restoration in Palmer, AK seeks an Office Administrator to support management by orchestrating administrative functions and ensuring accurate transcription of customer information.

You will handle phones, dispatch jobs, data entry, and paperwork, while maintaining timely communication among technicians and managers. The role requires 3+ years in office/customer service, basic bookkeeping, and proficient MS Office skills.

Qualifications

• Minimum of 3 years of office and customer service experience.
• Basic understanding of bookkeeping and cash flow.
• Experience using bookkeeping software such as Sage Intacct is a plus.
• Strong math skills and ability to interpret financial reports.
• Proficient in MS Office (Word and Excel) and general computer literacy.

Responsibilities

• Answer phones and handle incoming calls.
• Dispatch new jobs and create job information.
• Data entry using approved computer software.
• Type and process paperwork and business correspondence.
• Prepare production paperwork for the following day.
• Make collection calls.
• Coordinate with insurance adjusters and mortgage companies.

Skills

Customer service

Data entry

MS Office

Bookkeeping basics

Phone etiquette

Communication

Job description

Provide support to management in the form of orchestration of administrative functions.

Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information.

Principle Duties and Responsibilities

• Answer phones and handle incoming calls
• Dispatch new jobs and create job information
• Data entry using approved computer software
• Type and process paperwork and business correspondence
• Prepare production paperwork for the following day
• Make Collection Calls
• Working with Insurance Adjusters and mortgage companies

Decision Rights and Authority

• Scheduling of service vehicles and technicians

Working Relationships and Scope

• Maintain timely communication and flow of information with technicians, service providers, estimators and project managers

Performance Competencies

• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.
• Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.
• Process Orientation – Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for them to complete their job and what others require. Has a continuous improvement mindset – is always thinking about ways to improve and streamline business processes.
• Technology – Regularly uses standard word processing, spreadsheet and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.

Qualifications - Knowledge, Skills and Abilities

• Education and Experience

Minimum of 3 years of office and customer service experience.

Basic understanding of bookkeeping and cash flow. Experience using bookkeeping software such as Sage Intact a plus.

• Mathematical skills

Strong math skills. Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks.

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word and Excel

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

This position reports to the Office Manager.