Admin Assistant

Tinder Touch Healthcare Services, LLC; Aliquippa (Beaver County); On-site; USD 32,000 - 48,000; Full time

Job summary

Tinder Touch Healthcare Services, LLC in Aliquippa, PA is seeking an Admin Assistant to support client care operations and maintain accurate records. The role involves coordinating services, scheduling caregivers, and assisting with payroll verification, all while upholding HIPAA and confidentiality.

Ideal candidates have a high school diploma and at least 1 year of relevant experience, with strong organizational, communication, and computer skills. Join a dedicated, professional team.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in home care, healthcare, staffing, scheduling, customer service, or office administration.
• Excellent organizational and time-management abilities.
• Strong verbal and written communication skills.
• Proficiency with scheduling, payroll, email, and digital records systems.
• Valid driver's license and reliable transportation if travel is required.
• Ability to maintain confidentiality and exercise professional judgment.

Responsibilities

• Coordinate the start and continuation of services for assigned clients.
• Maintain regular communication with clients, caregivers, families, and authorized representatives.
• Develop and maintain caregiver schedules and coordinate coverage for call-offs and emergencies.
• Monitor attendance, schedule changes, and document discrepancies for management.
• Communicate professionally with caregivers and assist with onboarding and case assignments.
• Maintain accurate client and employee records and ensure timesheets are submitted.
• Assist with payroll-related verification of scheduled and reported hours and prepare reports.
• Answer and route telephone calls, emails, and other communications; participate in staff meetings and training.
• Support audits, compliance activities, and documentation integrity.

Skills

Organizational skills

Communication skills

Computer skills

Driver's license

Confidentiality

Problem-solving

Education

High school diploma or GED

Tools

Scheduling software

Payroll systems

Email tools

Electronic documentation tools

Job description

Join Our Team as an Admin Assistant at Tinder Touch Healthcare Services, LLC!

Are you organized, detail-oriented, and passionate about making a difference in the lives of others? Tinder Touch Healthcare Services, LLC, located in Aliquippa, PA, is seeking a dedicated Admin Assistant to join our team. In this role, you’ll play a crucial part in ensuring our clients receive the reliable, professional, and person-centered care they deserve.

What You’ll Do: Key Responsibilities

As an Admin Assistant, you’ll wear many hats to keep our operations running smoothly. Here’s a glimpse of your day-to-day responsibilities:

Client Coordination

• Coordinate the start and continuation of services for assigned clients.
• Maintain regular communication with clients, caregivers, families, and authorized representatives.
• Assist with new client intake and service coordination.
• Monitor client schedules, authorized service hours, and report changes in client conditions or needs.

Caregiver Scheduling & Staffing

• Develop and maintain caregiver schedules, matching them with clients based on availability and needs.
• Coordinate coverage for caregiver call-offs, vacations, and emergencies.
• Monitor uncovered shifts and communicate significant coverage concerns to management.
• Ensure caregivers report to their scheduled assignments and document schedule changes.

Employee Coordination

• Communicate professionally with caregivers regarding schedules and agency expectations.
• Assist with onboarding caregivers and assigning them to cases.
• Monitor attendance, tardiness, call-offs, and other scheduling concerns.
• Document employee-related incidents and refer disciplinary matters to management.

Documentation & Compliance

• Maintain accurate and confidential client and employee records.
• Ensure service documentation and timesheets are submitted and reviewed appropriately.
• Follow HIPAA, confidentiality, and agency policies while assisting with audits and compliance activities.

Administrative Support

• Answer and route telephone calls, emails, and other communications.
• Maintain scheduling records, call-off logs, and operational documentation.
• Assist with payroll-related verification of scheduled and reported hours.
• Prepare reports and participate in staff meetings and training sessions.

What We’re Looking For: Required Skills & Qualifications

To excel in this role, you’ll need:

• A high school diploma or GED.
• At least 1 year of experience in home care, healthcare, staffing, scheduling, customer service, or office administration.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in computer systems, including scheduling, payroll, email, and electronic documentation tools.
• Dependable transportation and a valid driver’s license (if travel is required for the position).
• The ability to maintain confidentiality, use professional judgment, and solve problems effectively.

Preferred Qualifications

• Previous experience in home care coordination or scheduling.
• Familiarity with Medicaid waiver/home and community-based services.
• Knowledge of compliance, caregiver scheduling, and incident reporting.

What Makes Us Special: Our Company Culture

At Tinder Touch Healthcare Services, LLC, we are committed to providing exceptional care to our clients while fostering a supportive and professional environment for our team. We value:

• Professionalism: Maintaining high standards in all interactions.
• Reliability: Ensuring clients and caregivers can count on us.
• Teamwork: Collaborating to achieve the best outcomes.
• Commitment to Quality: Delivering person-centered services that make a difference.

We believe in empowering our team members to grow and succeed while upholding the values that make our organization thrive.