Adaptive Float Support Specialist — Call Center & Front Desk

Arthurcenter; Mexico (MO); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative work environment

Competitive pay

Medical (HSA)

Dental

Vision

Life insurance

401(k) with up to 6% match

9 paid holidays

Generous PTO

Descripción de la vacante

Arthur Center in Mexico, MO is seeking a Float Support Specialist to provide call center and front desk coverage across three clinic locations. You will manage calls, scheduling, check-in/check-out, and other administrative tasks while delivering consistent, high-quality service to every patient, wherever you are needed.

The role requires adaptability, strong customer service, and HIPAA‑compliant handling of patient data.

Formación

• High school diploma or equivalent required.
• Minimum of one year of experience in a general office setting.
• Experience in a healthcare setting and familiarity with EMR preferred.
• Experience in call center/front desk or patient access roles preferred.
• Must be able to travel between clinic locations as needed.

Responsabilidades

• Provide front desk and call center coverage at any of Arthur Center's three clinic locations: Mexico, Montgomery City, and Fulton as needed to maintain continuity of services.
• Ensure calls, scheduling, check-in, check-in, check-out, and other administrative functions are handled accurately and in a timely manner across all assigned locations.
• Adapt quickly to the workflows, staffing needs, and operational priorities of each location.
• Support the organization's ability to respond effectively to fluctuating staffing needs while maintaining consistent service quality for every patient.
• Schedule patient appointments across all service lines including primary care, behavioral health, dental, CPRC adult and youth services, and residential programs.
• Make appointment reminder calls and communicate amounts owed and co-payments due on upcoming visits.
• Answer patient questions and phone calls regarding services and providers across all organization service areas.
• Orient patients to facility services, rights, grievance procedures, and crisis intervention resources.
• Gather and accurately enter patient financial and demographic data in the EMR system.
• Maintain accuracy in patient account information, payer details, and demographic records across all locations.
• Understand requirements of all payer types including self-pay, sliding fee, private insurance, Medicaid, and Medicare.
• Task patient requests in the EMR to the appropriate staff for timely response.
• Assist with medication refill requests and other clinical administrative needs in accordance with established workflows.
• Maintain proficiency with office equipment including phones, scanners, copiers, and credit card machines.
• Communicate accurately with staff involved in treatment or billing to support an integrated approach to care.
• Maintain confidentiality in accordance with HIPAA regulations at all times.
• Perform other duties as assigned by supervisor.

Conocimientos

Adaptable and flexible

Interpersonal and customer service

Detail-oriented

Independent work

EMR proficiency

Patient access workflows

HIPAA compliance

Team-oriented

Educación

High school diploma or equivalent

Herramientas

Electronic Medical Record (EMR) systems

Descripción del empleo

Arthur Center in Mexico, MO is seeking a Float Support Specialist to provide call center and front desk coverage across three clinic locations. You will manage calls, scheduling, check-in/check-out, and other administrative tasks while delivering consistent, high-quality service to every patient, wherever you are needed.

The role requires adaptability, strong customer service, and HIPAA‑compliant handling of patient data.