Patient Experience Specialist - Travel & Front Desk

Compass Health, Inc.; High Ridge (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Compass Health Network in Missouri (High Ridge) is seeking a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in experience across regional clinics. You will be cross-trained to support multiple locations and travel to assigned clinic sites to provide coverage where needed.

Flexibility is essential as schedules vary by clinic needs. Ideal candidates have at least one year of customer service experience, a High School/GED, and a

Qualifications

• At least one year of customer service experience required.
• A valid driver’s license and agency-established minimum automobile coverage required.

Responsibilities

• Greet clients with warmth and professionalism upon arrival.
• Manage check-in/check-out processes, appointment confirmations, and daily schedules.
• Verify and update insurance and demographic information at each visit.
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
• Answer phones courteously and route calls/messages appropriately.
• Monitor lobby and waiting area to ensure a welcoming and timely experience.
• Balance daily cash collections and submit to designated supervisor.
• Travel to multiple Compass Health clinic sites in the region as assigned.
• Maintain regular attendance and flexibility to accommodate changing schedules.

Skills

Customer service

Communication

Education

High School/GED

Job description

Compass Health Network in Missouri (High Ridge) is seeking a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in experience across regional clinics. You will be cross-trained to support multiple locations and travel to assigned clinic sites to provide coverage where needed.

Flexibility is essential as schedules vary by clinic needs. Ideal candidates have at least one year of customer service experience, a High School/GED, and a