ADA Reasonable Accommodations Case Manager

CVS Health; Clifton (TX); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Reasonable Accommodation Case Manager in Texas to oversee ADA/ADAAA compliance and support accommodation requests across multiple states. You will partner with HR, legal, and leadership to assess cases, maintain documentation, and implement reasonable solutions enabling employees to perform essential functions.

The role requires strong knowledge of disability laws, 3+ years in HR/Employee Relations, and experience managing complex accommodation cases.

Qualifications

• 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
• Strong knowledge of ADA, ADAAA, FMLA and state disability laws.
• Experience managing complex accommodation cases in a multi-state organization.
• Professional HR certification is preferred.
• Bachelor’s degree in HR or related field.

Responsibilities

• Manage the end-to-end reasonable accommodation process with case assessment, discussions, documentation and implementation.
• Collaborate with managers, HR, and Legal to provide timely accommodations.
• Provide guidance to HR and leaders on ADA/ADAAA compliance and best practices.
• Review medical documentation to determine functional limitations and job-related restrictions.
• Promote a positive employee relations climate and ensure compliant processes.
• Maintain compliant, thorough case documentation in accordance with laws.

Skills

ADA knowledge

HR experience

Case management

Organizational skills

HR certification

Education

Bachelor’s degree in Human Resources

Tools

Workday

ServiceNow

HRIS

Job description

Reasonable Accommodation Case Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Reasonable Accommodation Case Manager is responsible for managing and supporting the company’s compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and applicable state and local disability laws. This role provides subject matter expertise in workplace accommodations, ensuring that requests are handled timely, consistently, and in alignment with company policies, legal requirements, and business needs. The Senior Analyst partners closely with leaders, HR Business Partners and Legal to evaluate accommodation requests and implement reasonable solutions that enable employees to perform the essential functions of their roles.

Responsibilities

• Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
• Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
• Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

Qualifications

• 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
• ~ Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
• ~ Experience managing complex accommodation cases in a large, multi-state organization.
• ~ Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Professional HR certification (e.g., Experience with HRIS or case management systems (e.g., Workday, ServiceNow).
• Bachelor’s degree in Human Resources, Business Administration, or related field; Full time Pay Range

Compensation and Benefits

Full time Pay Range

46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

Culture

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Eligibility and Application

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 10/30/2026