ADA Accommodations Coordinator

your adv; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Advantage Solutions is seeking a dedicated ADA Accommodation & Leave Specialist to manage casework, gather essential information, and coordinate the interactive process for employees requiring accommodations and leave.

The role supports HRBPs, People Leaders, and vendors, ensuring timely, compliant handling of sensitive information while maintaining strong documentation and process improvements.

Qualifications

• Bachelor's degree in HR, Business, Psychology or related field preferred.
• 2-4 years of experience in HR, leave administration, or ADA/FMLA support.
• Knowledge of ADA and FMLA regulations may be acquired through training and experience.
• Proficiency with case management systems, HRIS platforms, and Microsoft Office Suite.

Responsibilities

• Manage and monitor ADA accommodation and leave-related requests and tickets.
• Coordinate information gathering, documentation, and case progression per procedures.
• Serve as liaison between employees, HR leadership, and benefits teams.
• Support medical documentation management and submission tracking.
• Monitor high-risk or sensitive ADA matters and escalate as needed.
• Assist with reporting, metrics, and process improvement initiatives.
• Contribute to training materials and SOPs for HRBPs and leaders on ADA compliance.

Skills

HRIS proficiency

Case management

MS Office Suite

Organizational skills

Strong communication

Education

Bachelor's degree in HR, Business, Psychology

Tools

Ticketing systems

HRIS platforms

Job description

Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Manage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review.
• Coordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures.
• Serve as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps.
• Support medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors.
• Monitor and elevate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures.
• Support reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities.
• Contribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation.

Education Requirements

Bachelors degree (Bachelors degree in Human Resources, Business, Psychology, or a related field preferred)

Experience Requirements

2-4 years experience in relevant field

Travel requirement

No travel requirements

Supervisor Responsibility Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Basic understanding of HR, leave administration, accommodation, or employee support processes
• Knowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience
• Proficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred
• Strong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment
• Effective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors
• Demonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to escalation matters outside ones scope

Job Will Remain Open Until Filled #LI-TS1#LI-Remote