Ad Tech Customer Success Manager — Hybrid/Remote

Quantcast; San Francisco (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Dental & vision

Retirement plan

Equity

Performance bonus

Paid vacation

Job summary

Quantcast, a global leader in AI-powered programmatic advertising, is hiring a Customer Success Manager for its North America commercial team. You will manage top accounts, drive platform adoption, and collaborate with Sales, Product, and Engineering to solve client business needs.

You will oversee onboarding, guide customers through a data-driven campaign setup, and present insights with clear, actionable recommendations. This role offers a hybrid work model with opportunities across NA.

Qualifications

• 3+ years client-facing account management and operations experience in digital/programmatic media.
• Comfortable with campaign strategies, executions, and analyzing results.
• Experience presenting to clients and cross-functional teams.

Responsibilities

• Serve as main point of contact for key customers in your patch.
• Lead onboarding and platform adoption, troubleshoot, and provide recommendations.
• Design onboarding programs and conduct office hours for customers.
• Consult with clients to align campaigns with business objectives and data-driven analysis.
• Share product roadmap and features with customers to drive adoption.
• Monitor health scores, usage, and engagement; influence roadmap with internal teams.
• Provide platform support and resolve technical issues for clients.

Skills

Client facing

Programmatic media

Campaign reporting

Public speaking

Strong communication

Troubleshooting

SQL familiarity

Job description

Quantcast, a global leader in AI-powered programmatic advertising, is hiring a Customer Success Manager for its North America commercial team. You will manage top accounts, drive platform adoption, and collaborate with Sales, Product, and Engineering to solve client business needs.

You will oversee onboarding, guide customers through a data-driven campaign setup, and present insights with clear, actionable recommendations. This role offers a hybrid work model with opportunities across NA.