Technical Account Manager

Quantcast; San Francisco (CA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Performance bonus

Equity

Comprehensive benefits package

Job summary

Quantcast is seeking a Technical Account Manager in San Francisco to champion a dedicated client portfolio and drive adoption of the Quantcast Advertise platform. You’ll investigate complex campaign issues and collaborate with senior specialists on bespoke implementations and technical challenges.

You’ll monitor performance, optimize workflows, and communicate proactively with internal teams and clients. A strong analytics mindset, SQL skills, and customer-first approach are essential, with

Qualifications

• 4+ years of experience in online advertising and client-facing role.
• Advanced troubleshooting with Ad-Servers, integrations, and tag implementations.
• Familiar with JS/HTML.
• Basic statistics concepts (mean, median, etc.).
• SQL to pull data needed to solve problems.
• Strong attention to detail, able to prioritize and communicate effectively.
• BA/BS degree qualification.

Responsibilities

• Proactively monitor campaign performance to ensure the book of business is healthy and scalable.
• Investigate campaign concerns including under-deliveries, poor performance, data discrepancies, fraud and third-party integrations.
• Provide technical insight for site tag setup, goal recommendations, and delivery trade-offs.
• Act as a pivotal resource for platform support for internal and external customers.
• Coordinate with Sales, Product, and Engineering to achieve timely resolutions.
• Provide excellent customer support through multiple communication channels.
• Develop deep understanding of Quantcast product offerings and align products to client goals.

Skills

Ad-servers troubleshooting

Tag implementations

JavaScript

HTML

SQL

Data analysis

Attention to detail

Communication

Education

BA/BS degree

Job description

At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising?

As a Technical Account Manager, you will champion a dedicated portfolio of clients, deeply understanding their strategic objectives to drive seamless adoption and support of the Quantcast Advertise platform. You’ll dive into complex investigations across diverse campaign issues, collaborating with senior specialists to master bespoke implementations and navigate unique technical challenges. With a keen eye for operational excellence, you’ll refine intricate workflows and advocate for process enhancements that elevate efficiency. You possess the agility to transform ambiguous problems into cross-functional solutions while maintaining impeccable accuracy in your analytical output. By mastering the intersection of business context and technical constraints, you’ll safeguard campaign performance and delivery. Your communication is proactive and precise, ensuring internal partners and customers remain aligned and informed. Grounded in a customer-first philosophy, you’ll leverage your analytical prowess to uncover root causes and engineer creative resolutions that propel our clients’ success forward.

What You’ll Do

• Proactively monitor campaign performance to ensure the book of business is healthy and has an opportunity to scale.
• Investigate campaign related concerns including: Campaign under-deliveries, poor performance, data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation and creative issues, and integrations with various third party systems.
• Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations.
• Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.
• Respond to and/or amplify issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution.
• Provide excellent customer support through internal and external client communication channels.
• Develop a deep understanding of Quantcast product offerings and help customers align the right products to achieve their goals.

Who You Are

• 4+ years of experience in online advertising and in a client facing role supporting a technology platform
• Advanced understanding and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms. Similarly, working with languages such as JS / HTML.
• Basic understanding of foundational statistical concepts such as Mean, Median etc.
• Run and Modify SQL to be able to pull the data needed in order to solve problems
• Strong attention to detail, ability to prioritize, communicate effectively and work in a dynamic environment. Ability to work both independently and as part of a team.
• BA/BS degree qualification

At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice for details on our applicant privacy policy.