Acute Care Patient Services Manager

Compass Group USA; Kyle (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint is seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting. You will oversee patient food services, hire and coach staff, and ensure compliance with dietary and regulatory standards to meet patient needs.

You will also drive patient satisfaction initiatives, participate in QA programs, and collaborate with leadership to align service delivery with clinical directions and policies.

Qualifications

• Associate degree with one year work experience in food services or related field.
• Bachelor's degree in food service technology/management or related field.
• Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred.
• Minimum of one year experience in food service management preferred in an acute care setting.
• Possess the necessary skills to effectively utilize Microsoft Office applications, electronic medical record, and diet office systems.

Responsibilities

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Education

Associate degree with one year work experience in food services or related field

Bachelor's degree in food service technology/management or related field

Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian

Tools

Microsoft Office applications

Electronic Medical Record

Diet Office Systems

Job description

TouchPoint is seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting. You will oversee patient food services, hire and coach staff, and ensure compliance with dietary and regulatory standards to meet patient needs.

You will also drive patient satisfaction initiatives, participate in QA programs, and collaborate with leadership to align service delivery with clinical directions and policies.