Acute Care Patient Services Lead

Compass Group USA; Lochearn (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Group USA company, is hiring a Patient Services Manager to lead the Patient Services Team in an acute care setting in Gwynn Oak, MD. You will direct staff, ensure dietary compliance, and drive patient satisfaction goals in a fast-paced healthcare dining program.

The role requires an associate degree (or bachelor’s), healthcare food service management experience, and proficiency with MS Office and EMR systems.

Qualifications

• Associate degree with one year work experience in food services or related field is required or bachelor’s degree in food service technology/management or related field.
• Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian preferred.
• Minimum of one year experience in food service management preferred in an acute care setting.
• Proficient in Microsoft Office applications, electronic medical records (EMR), and diet office systems.

Responsibilities

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population.
• Hires, directs, coaches, trains, and develops patient service team members.
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences within diet order limitations.
• Ensures patient services staff assists in achieving stated patient satisfaction goals.
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies.
• Participates in/leads patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement programs.

Skills

Microsoft Office

Electronic Medical Records

Diet Office Systems

Education

Associate degree with 1 year work experience in food services or related field

Bachelor’s degree in food service technology/management or related field

Tools

Electronic Medical Record (EMR)

Diet Office Systems

Microsoft Office Suite

Job description

Morrison Healthcare, a Compass Group USA company, is hiring a Patient Services Manager to lead the Patient Services Team in an acute care setting in Gwynn Oak, MD. You will direct staff, ensure dietary compliance, and drive patient satisfaction goals in a fast-paced healthcare dining program.

The role requires an associate degree (or bachelor’s), healthcare food service management experience, and proficiency with MS Office and EMR systems.