Mortgage Processor

Ashlandcu; Ashland (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Ashland Credit Union in Ashland, KY is seeking a Mortgage Loan Processor to join our Mortgage Department. You will collect and review documents, ensure accuracy and compliance with RESPA, TILA, ECOA, and internal policies, and support loan officers throughout the processing cycle.

If you are detail‑oriented, capable of independent work, and able to pass a background check for the NMLS license, apply to join a team dedicated to serving members and promoting financial goals.

Qualifications

• Knowledge of residential mortgage loan products (conventional, FHA, VA, etc.).
• Ability to pass background check required for NMLS license and Notary Public.
• Ability to work in a fast paced environment.
• Strong attention to detail.
• Demonstrated ability to work independently.

Responsibilities

• Collect and organize required documentation from members to complete mortgage loan applications accurately and efficiently.
• Review loan applications to ensure completeness, accuracy, and regulatory compliance.
• Evaluate and gather financial information, including income, assets, employment status, and liabilities.
• Identify, research, and correct errors or inconsistencies in loan files and data.
• Communicate with members and third parties to obtain and verify necessary information.
• Monitor loan files to ensure documentation is received and processed timely to meet deadlines.
• Assist Loan Officers with application follow-up, condition gathering, and document tracking.
• Maintain clear and organized records to support internal audits and compliance reviews.
• Ensure adherence to federal and state real estate lending laws, including RESPA, TILA, ECOA, and other standards.
• Provide outstanding service to members by responding to inquiries and supporting the mortgage loan process.
• Other duties as assigned by the Manager or Senior Management.

Skills

Residential mortgage products

Background check/NMLS/Notary

Fast-paced work style

Attention to detail

Independent work

Job description

Career Opportunities with Ashland Credit Union

A great place to work.

Careers At Ashland Credit Union

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast‑paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

About Us:

Ashland Credit Union is a non‑profit and member‑owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary:

ACU has an exciting opportunity for a Mortgage Loan Processor to join our Mortgage Department in Ashland, KY.

Job Responsibilities:

• Collect and organize required documentation from members to complete mortgage loan applications accurately and efficiently.
• Review loan applications to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Evaluate and gather financial information, including income, assets, employment status, and liabilities.
• Identify, research, and correct errors or inconsistencies in loan files and application data.
• Communicate with members and third parties (e.g., employers, insurance providers, title companies) to obtain and verify necessary information.
• Monitor loan files to ensure all documentation is received and processed in a timely manner to meet application and closing deadlines.
• Assist Loan Officers with application follow‑up, condition gathering, and document tracking throughout the processing cycle.
• Maintain clear and organized records in the loan processing system to support internal audits and compliance reviews.
• Ensure adherence to all federal and state real estate lending laws and regulations, including RESPA, TILA, ECOA, and other applicable compliance standards.
• Provide outstanding service to internal and external members by responding to inquiries and proactively supporting the mortgage loan process.
• Other duties as assigned by the Manager or Senior Management.

Qualifications:

Knowledge of various residential mortgage loan products (conventional, FHA, VA, etc.)

Ability to pass background check required for NMLS license and Notary Public

Ability to work in a fast paced environment

Strong attention to detail

Demonstrated ability to work independently

Education & Experience Requirements:

Strong organizational skills with ability to multi‑task

Ability to work Monday thru Friday 8am to 5pm EST

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.