Member Experience Consultant

Ashlandcu; Ashland (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ashland Credit Union in Ashland, KY seeks a Member Experience Consultant to deliver outstanding member service and enable financial wellness through advice and solutions. You will engage members, provide tailored financial guidance, and support branch goals while adhering to security and compliance standards in a fast-paced environment.

The role emphasizes relationship-building, proactive problem solving, and collaboration with teammates to enhance loyalty and drive member satisfaction.

Qualifications

• High School Diploma or Equivalent is required.
• Cash handling experience is required.
• Excellent verbal communication skills are required.
• Ability to work in a fast-paced environment, manage multiple priorities, and maintain accuracy.

Responsibilities

• Engage members through active listening to identify financial needs.
• Create a great member experience and ACU loyalty through service and sales.
• Identify and mitigate risk by following security, compliance and policies.
• Be a brand ambassador in interactions with members, employees, and volunteers.
• Participate in required compliance and behavioral skill training.
• Utilize outbound calls and financial wellness conversations to engage members.
• Perform additional responsibilities to support branch and organizational goals.

Skills

Cash handling

Verbal communication

Problem solving

Multitasking

Education

High School Diploma or Equivalent

Job description

Career Opportunities with Ashland Credit Union

A great place to work.

Careers At Ashland Credit Union

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At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

About Us:

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary:

ACU has an exciting opportunity for a Member Experience Consultant to join our Member Experience Department in Ashland KY.

The primary purpose of this position is to assist Ashland Credit Union (ACU) in living out its mission of “embolden our members to reach higher, achieve more, and take control of their financial future.” A key component to this is providing outstanding service to both internal and external members.

This position will understand and execute on ACU’s strategic mission through the consistent application of
policy, procedures, member experience behaviors, and financial wellness conversations.

Job Responsibilities:

• 1. Engage members through active listening to accurately identify their financial
  needs and recommend appropriate products, services, or solutions.
• 2. Create a great member experience and solidify ACU loyalty by effectively
  responding to member needs with both service and sales channels. This
  includes being proactive with members and offering solutions to members
  as they related to their relationship with ACU.
• 3. Identify and mitigate risk by following all security, compliance, and operational
  policies, exercising sound judgment, and maintaining confidentiality at all times.
• 4. Be a brand ambassador in all interactions with members, employees, ACU
  board members, and volunteers.
• 5. Actively participate in all required compliance and behavioral skill training
  that equip one for excellent job performance.
• 6. Utilize available resources such as outbound calls, financial wellness
  conversations, targeted outreach campaigns and center of influence
  activities to capitalize on each member interaction.
• 7. Perform additional responsibilities or projects as assigned by senior leadership or
  management to support branch and organizational goals.

Education & Experience Requirements:

High School Diploma or Equivalent

Required Skills & Abilities:

• Cash handling experience
• Excellent verbal communication skills
• Problem solving skills
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy

Ability to work Monday thru Thursday 8:00 am to 5:00 pm and Friday 8:00 am to 6:00 pm

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.