Activation Specialist for AI SaaS Onboarding

Langchain; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k)

In-office meals

Job summary

LangChain is seeking an Activation Specialist to join the Customer Experience team. You’ll work with new customers during their first weeks on LangSmith, helping them move from contract to a production-ready platform with a focus on admin setup, SDK integration, and first traces and evaluations.

You’ll guide core setup, security, org design, workload isolation, and integration questions, and partner with GTM, Product, and Engineering to unblock customers, build their first evaluation workflows,

Qualifications

• 2-4 years in a customer-facing role (support, customer success, onboarding, or similar).
• Desire to work directly with customers and build trusted relationships.
• Excellent organization and follow-through, with ability to align with internal partners.
• Proactive approach to learning tools, solving problems, and getting hands-on.
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, willingness to learn technical concepts on the job.

Responsibilities

• Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
• Help customers build their first evaluation workflows, define what is good, and confirm they can debug a production trace independently.
• Route customers to resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
• Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.

Skills

Customer success

Onboarding

Communication

Problem solving

Technical curiosity

Job description

LangChain is seeking an Activation Specialist to join the Customer Experience team. You’ll work with new customers during their first weeks on LangSmith, helping them move from contract to a production-ready platform with a focus on admin setup, SDK integration, and first traces and evaluations.

You’ll guide core setup, security, org design, workload isolation, and integration questions, and partner with GTM, Product, and Engineering to unblock customers, build their first evaluation workflows,