Activation Specialist: AI SaaS Onboarding & Activation

Precision Labs; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

In-office meals in US

Job summary

LangChain is hiring an Activation Specialist for the Customer Experience team. You will guide new customers from signing through their first active production platform, ensuring a smooth transition to LangSmith with robust onboarding and security considerations.

In this role, you will collaborate with GTM, Product, Engineering, and LangChain experts to unblock customers, build first evaluation workflows, and craft repeatable processes.

Qualifications

• 2-4 years in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
• A strong desire to work directly with customers and build productive, trusted relationships.
• Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
• A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.

Responsibilities

• Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
• Help customers build their first evaluation workflows, define what "good" looks like, and confirm they can debug a production trace independently.
• Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
• Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.

Skills

Customer-facing experience

Relationship building

Organization

Proactive learning

Clear communication

Curiosity about AI/tech

Tools

BI tools

SQL

Observability tools

Developer tools

Job description

LangChain is hiring an Activation Specialist for the Customer Experience team. You will guide new customers from signing through their first active production platform, ensuring a smooth transition to LangSmith with robust onboarding and security considerations.

In this role, you will collaborate with GTM, Product, Engineering, and LangChain experts to unblock customers, build first evaluation workflows, and craft repeatable processes.