Customer Activation Architect

LangChain; London (KY); Ibrido; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

In-office meals

Descrizione del lavoro

LangChain is seeking an Activation Specialist to join the Customer Experience team. You will guide new customers from contract to a production-ready LangSmith platform, focusing on onboarding milestones such as admin setup, onboarding, traces, evaluations, and LangGraph deployment.

You’ll work with GTM, Product, Engineering, and LangChain specialists to unblock customers and build trusted relationships while defining success criteria and enabling self-sufficiency.

Competenze

• 2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
• A strong desire to work directly with customers and build productive, trusted relationships.
• Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
• A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, plus a willingness to get hands‑on and learn technical concepts on the job.

Mansioni

• Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
• Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
• Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
• Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.

Descrizione del lavoro

LangChain is seeking an Activation Specialist to join the Customer Experience team. You will guide new customers from contract to a production-ready LangSmith platform, focusing on onboarding milestones such as admin setup, onboarding, traces, evaluations, and LangGraph deployment.

You’ll work with GTM, Product, Engineering, and LangChain specialists to unblock customers and build trusted relationships while defining success criteria and enabling self-sufficiency.