AI Platform Activation Specialist

Precision Labs; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible vacation

401(k) plan

In-office meals

Job summary

LangChain in the United States is seeking an Activation Specialist to join the Customer Experience team. In this role, you'll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a production-ready platform that supports agents in production.

You will own onboarding milestones, guide setup and security considerations, and partner with GTM, Product, Engineering, and LangChain specialists to unblock customers.

Qualifications

• 2-4 years in a customer-facing role (support, CS, onboarding, or similar).
• Strong desire to work directly with customers and build trusted relationships.
• Excellent organization and follow-through with cross-functional alignment.
• Proactive, hands-on learner with problem-solving mindset.
• Clear, friendly written and verbal communication.
• Curiosity about technology and AI; comfortable learning technical concepts.

Responsibilities

• Own onboarding from kickoff to early activation milestones (admin setup, SDK integration, first trace, first evaluation, LangGraph deployment).
• Guide customers through LangSmith setup and production readiness topics (security, org design, workload isolation, integration questions).
• Coordinate with GTM, Product, Engineering, and LangChain specialists to unblock customers when deeper expertise is needed.
• Help customers build their first evaluation workflows and define what good looks like for production traces.
• Turn recurring onboarding questions into runbooks and documentation.
• Surface customer friction to Product and Engineering and track activation metrics (time to first trace, first evaluation, production run).

Skills

Customer onboarding

Relationship building

Organization

Communication skills

Curiosity about AI

Tools

SQL

Job description

LangChain in the United States is seeking an Activation Specialist to join the Customer Experience team. In this role, you'll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a production-ready platform that supports agents in production.

You will own onboarding milestones, guide setup and security considerations, and partner with GTM, Product, Engineering, and LangChain specialists to unblock customers.