Activation Specialist: Onboard AI Production Teams

Langchain; San Francisco (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

In-office meals in the US

Job summary

LangChain is seeking an Activation Specialist to join the Customer Experience team. You will guide new customers from signed contract to a production-ready LangSmith platform, focusing on onboarding, admin setup, and first evaluations.

You’ll coordinate with GTM, Product, and Engineering to unblock customers and create repeatable runbooks. The role emphasizes building trusted customer relationships, learning new tools, and delivering measurable activation milestones such as time-to-first trace

Qualifications

• 2-4 years in a customer-facing role (support, CS, onboarding, or similar).
• Desire to work directly with customers and build trusted relationships.
• Strong organizational skills and ability to keep customers and teams aligned.
• Proactive, hands-on learner willing to pick up new tools and concepts.
• Clear, friendly written and verbal communication skills.

Responsibilities

• Own customer onboarding from kickoff to early activation milestones (admin setup, SDK integration, first traced run, first evaluation, LangGraph deployment).
• Guide customers through LangSmith setup and production-readiness topics (security, org design, workload isolation).
• Collaborate with GTM, Product, Engineering, and LangChain to unblock customers and coordinate support.
• Help customers build evaluation workflows and define what good looks like, enabling independent production traces.

Skills

Customer-facing experience

Relationship building

Organizational skills

Proactive learning

Communication skills

Curiosity about AI

Tools

SQL

BI tools

Job description

LangChain is seeking an Activation Specialist to join the Customer Experience team. You will guide new customers from signed contract to a production-ready LangSmith platform, focusing on onboarding, admin setup, and first evaluations.

You’ll coordinate with GTM, Product, and Engineering to unblock customers and create repeatable runbooks. The role emphasizes building trusted customer relationships, learning new tools, and delivering measurable activation milestones such as time-to-first trace