Activation & Onboarding Lead - Customer Success

Socket.dev; St. Louis (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

Rapsodo is seeking an experienced onboarding and activation specialist to design and run the end-to-end onboarding to activation pipeline. You will own the process, coordinate with customers, partners, and internal teams, and ensure a smooth first 60 days of product usage.

The role emphasizes building scalable, repeatable systems, improving activation, and reducing early churn across SaaS/hardware-enabled products.

Qualifications

• 5–7 years in customer success, onboarding, or operations.
• Experience managing onboarding/activation for complex or technical products.
• Strong organizational and cross-functional coordination skills.

Responsibilities

• Pre-installation coordination & readiness with customers, partners and internal teams.
• Own onboarding & activation, ensuring successful product use.
• Drive early CS efforts in 30–60 day window and monitor usage signals.
• Coordinate with installers, VARs, and partners to ensure consistency.
• Create activation insights and feedback loops to product/enablement.
• Standardize onboarding workflows and scale processes with growth.

Skills

Onboarding experience

Operations leadership

Program management

Stakeholder coordination

Customer success

Tools

CRM systems

Job description

Rapsodo is seeking an experienced onboarding and activation specialist to design and run the end-to-end onboarding to activation pipeline. You will own the process, coordinate with customers, partners, and internal teams, and ensure a smooth first 60 days of product usage.

The role emphasizes building scalable, repeatable systems, improving activation, and reducing early churn across SaaS/hardware-enabled products.