Client Activation & Onboarding Lead

Valuetainment; Fort Lauderdale (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Commission Structure

Performance-Based Bonus

Comprehensive Benefits Package

Job summary

Valuetainment is seeking a Client Activation Specialist to onboard new clients, ensure seamless product setup, and drive early user engagement. This role bridges sales and customer success, troubleshooting issues, providing training, and coordinating deliverables to build strong client relationships.

You will proactively identify client needs, coordinate with Sales, Product and Technical Support, track onboarding milestones in CRM, and contribute to a scalable onboarding program while delivering

Qualifications

• 7+ years in customer success, onboarding, or activation is required.
• Exceptional verbal and written communication to convey technical instructions.
• Strong project management skills with the ability to handle multiple client accounts.
• Proactive mindset to diagnose and solve technical or process-related roadblocks.
• Deep understanding of the company's offerings to guide clients and anticipate needs.
• Bachelor's degree in Business Administration or related field preferred

Responsibilities

• Customer Onboarding: Guiding new clients through account setup, software installation, or service provisioning from day one.
• Product Training and Adoption: Educating clients on key features to maximize ROI and ensure active usage.
• Cross-Functional Collaboration: Working alongside Sales, Product, and Technical Support teams to resolve bugs, streamline workflows, and optimize the user experience.
• Milestone Tracking: Monitoring onboarding completion rates, addressing client pain points, and documenting progress within CRM software.

Skills

Verbal communication

Written communication

Project management

Proactive mindset

Product knowledge

Education

Bachelor's degree in Business Administration or related field

Job description

Valuetainment is seeking a Client Activation Specialist to onboard new clients, ensure seamless product setup, and drive early user engagement. This role bridges sales and customer success, troubleshooting issues, providing training, and coordinating deliverables to build strong client relationships.

You will proactively identify client needs, coordinate with Sales, Product and Technical Support, track onboarding milestones in CRM, and contribute to a scalable onboarding program while delivering