Activation Lead — SMB Onboarding & Growth

Triwill Group; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Weekly coffee stipend

Job summary

Ramp is seeking a scaled Customer Success professional to drive onboarding, activation, and growth for self-service customers. As an early member, you will help build Ramp's CS org and define the scaled implementation motion to boost activation and retention.

You’ll own onboarding for SMBs, coordinate with Product for feedback, and explore automation to scale the process while maintaining high satisfaction in a fast-paced startup.

Qualifications

• Minimum 3 years in sales, customer success, or product operations in a B2B org.
• Excellent verbal and written communication.
• Strong project and time management skills.
• Desire for ownership and growth in the role over time.
• Proven track record meeting weekly or monthly KPIs.
• Experience owning a high-volume book of 100+ customers.

Responsibilities

• Become an expert in Ramp’s integration and configuration options and onboard customers at scale.
• Directly own micro-SMB and SMB accounts 1:1 to onboard in 60 days and under 2 calls.
• Balance priorities across implementation, follow-up, and proactive outreach.
• Partner with Product to feed back customer pain points and prioritize fixes.
• Identify automation opportunities to scale onboarding for more clients.
• Help maintain an industry-leading customer satisfaction rate.
• Grow, develop, and learn in a fast-paced startup environment.

Skills

Communication

Project Mgmt

Time Mgmt

Ownership

KPIs

Account mgmt

Tools

Netsuite

QuickBooks

Xero

Sage

Job description

Ramp is seeking a scaled Customer Success professional to drive onboarding, activation, and growth for self-service customers. As an early member, you will help build Ramp's CS org and define the scaled implementation motion to boost activation and retention.

You’ll own onboarding for SMBs, coordinate with Product for feedback, and explore automation to scale the process while maintaining high satisfaction in a fast-paced startup.