Starlink Customer Success Specialist

United States Digital Space LLC; El Segundo (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

United States Digital Space LLC is seeking a STARLINK Customer Success Specialist in California to support order activation, billing, and customer onboarding. You will set up accounts, track shipments, and ensure accurate invoicing while coordinating across teams.

The ideal candidate is organized, detail-oriented, and capable of handling high-volume tasks with clear communication. Entry-level role requiring teamwork across time zones and ITAR compliance awareness.

Qualifications

• Bachelor’s degree or 2+ years in operations, customer support, or process coordination.
• Experience handling high-volume orders or tickets with accuracy.
• Strong communication and problem-solving skills.

Responsibilities

• Review orders for accuracy of products, pricing, contracts, and billing.
• Set up customer accounts for hardware shipment and activation.
• Track shipments and activation dates; flag delays or payment slips.
• Maintain systems and trackers; keep status and risks visible.
• Own past-due balances until reconciled; escalate with clear statements.
• Flag unused kits or stalled customers; communicate with Success Manager.
• Identify and improve inefficient steps to ease future orders.
• Work across time zones when shipments or billing dates require

Skills

High-volume support

Clear communication

Process improvement

Excel

Salesforce

Smartsheet

Automation scripting

AI tooling

Education

Bachelor’s degree or 2+ years experience

Tools

Excel

Salesforce

Smartsheet

AI coding tools

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

STARLINKCUSTOMER SUCCESS SPECIALIST

Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Managers own the customer relationship and the revenue growth plan. Customer Success Specialists own activations and billing, from a signed contract order to a working account.

This is an entry-level individual contributor role. You will not own a book of customers. The ideal candidate is organized, accurate when volume is high, communicates clearly, and treats getting an order live and billed correctly as their personal responsibility.

RESPONSIBILITIES:

• Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
• Track shipments and activation dates; proactively flag delays or potential payment slips
• Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
• Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
• Identify and improve inefficient process steps so subsequent orders are easier to execute

BASIC QUALIFICATIONS:

• Bachelor’s degree; OR2+ years of professional experience in operations, customer support, or process coordination

PREFERRED SKILLS AND EXPERIENCE:

• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and a next step
• Improved a process or tracker other people actually used
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets, Salesforce, Smartsheet, etc.) so other people stopped doing the work manually
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real, like a script, tracker, or workflow, not just chat answers

ADDITIONAL REQUIREMENTS:

• Willing to work across time zones when a customer shipment, activation, or billing date requires

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of the company’s Affiantive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out [e-mail].