ACT Program Assistant: Caring Admin & Clinical Support

Elwyn; Raleigh (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and成长

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn Adult Behavioral Health Services is seeking a dedicated Program Assistant to join the Assertive Community Treatment (ACT) team in Georgetown, DE. You will provide administrative and clinical support, ensuring smooth program operation and a positive environment for clients and staff.

Responsibilities include welcoming clients, triaging inquiries, maintaining records, assisting with billing, and supporting nurses with patient information.

Qualifications

• High School diploma with relevant experience.
• Associate’s degree in human services or related field preferred.
• Prior experience in a medical office setting is a plus.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Working knowledge of medical records management principles and practices.
• Excellent customer service and interpersonal skills, with the ability to build rapport and effectively communicate with a diverse clientele.
• Ability to work independently and manage multiple tasks efficiently, prioritizing effectively and meeting deadlines.
• Strong organizational skills and time management to maintain a well-organized workspace and handle a fast-paced environment.
• A genuine commitment to supporting individuals with severe and persistent mental illness, fostering their recovery and reintegration into the community.

Responsibilities

• Be the welcoming face of the ACT program: greet clients, answer calls, triage inquiries, and de-escalate situations.
• Address client and family questions and concerns, provide accurate information and connect with community services as needed.
• Maintain program records and files up to date; update policies and procedures manuals; order and manage program supplies.
• Assist with administrative tasks including data collection, report preparation, and maintaining client contact records.
• Partner with nurses to update client information; ensure medication and health records are accurate.
• Maintain client charts according to CARF and other standards; assist with clinical charting and progress notes.
• Operate and manage program computer systems; assist with billing and insurance verification.
• Research and apply for eligible client benefits (Medicare Part D, QMB, Pill Bill) to ease financial burdens.

Skills

Customer service

Communication

MS Office

Education

High School diploma

Associate’s degree preferred

Tools

Microsoft Office Suite

Job description

Elwyn Adult Behavioral Health Services is seeking a dedicated Program Assistant to join the Assertive Community Treatment (ACT) team in Georgetown, DE. You will provide administrative and clinical support, ensuring smooth program operation and a positive environment for clients and staff.

Responsibilities include welcoming clients, triaging inquiries, maintaining records, assisting with billing, and supporting nurses with patient information.