ACT Program Assistant

CEC Health Care; City of Glen Cove (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

CEC Health Care in Glen Cove is seeking an Assertive Community Treatment (ACT) Program Assistant to support a multidisciplinary team providing mental health services. This full-time role involves office and field tasks, data entry, and coordination to help program participants live independently in the community.

You will handle visit tracking, care coordination, records management, and use systems like CAIRS, PSYCKES, HEALTHIX, and EPACES, with Monday–Friday hours and a competitive hourly wage

Qualifications

• Bachelor’s degree required.
• 2+ years of administrative or office support experience.
• Strong organizational, multitasking and time management skills.
• Excellent communication skills and ability to work independently and with diverse groups.
• Proficiency in Microsoft Office and general computer systems.

Responsibilities

• Support team operations through daily communication, visit tracking, and coordination of transportation for program participants.
• Assist in care coordination and treatment planning efforts.
• Maintain organized and accurate medical and program records.
• Manage documentation using internal systems (e.g., CAIRS).
• Track and reconcile program-related expenses, including service dollars and credit card usage.
• Perform reception and communication duties, including triaging calls, scanning, and faxing.
• Utilize and oversee access to program databases and platforms (e.g., PSYCKES, HEALTHIX, EPACES).
• Contribute to team projects and special assignments as needed.

Skills

Administrative experience

Organizational skills

Time management

Communication skills

Independent work

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Assertive Community Treatment ( ACT) Program Assistant

Location: Glen Cove

Full-Time | Monday-Friday | Non-exempt

Salary: $26 - $28 per hour

Job description:

Are you organized, compassionate, and ready to make a difference in your community? Join our Assertive Community Treatment (ACT) Team as a Program Assistant and support a multidisciplinary team that provides critical mental health services to individuals in need.

About The Role

The ACT Program Assistant plays a key role in ensuring the smooth day-to-day operations of the ACT team. You will provide direct support to clinical staff in both the office and the field, serve as a liaison with program participants, and participate in team meetings. This is a dynamic role that requires strong organizational skills, comfort with data and technology, and the ability to manage multiple priorities in a fast-paced environment.

What You'll Do

• Support team operations through daily communication, visit tracking, and coordination of transportation for program participants.
• Assist in care coordination and treatment planning efforts.
• Maintain organized and accurate medical and program records.
• Manage documentation using internal systems (e.g., CAIRS).
• Track and reconcile program-related expenses, including service dollars and credit card usage.
• Perform reception and communication duties, including triaging calls, scanning, and faxing.
• Utilize and oversee access to program databases and platforms (e.g., PSYCKES, HEALTHIX, EPACES).
• Contribute to team projects and special assignments as needed.

What You Need

• Bachelor’s degree
• 2+ years of administrative or office support experience
• Strong organizational, multitasking and time management skills
• Excellent communication skills and ability to work independently and with diverse groups
• Proficiency in Microsoft Office and general computer systems

Why Join Us?

You’ll be part of a passionate, supportive team committed to empowering individuals with serious mental illness to live independently in the community. This position offers a unique opportunity to work in a collaborative and mission-driven environment while gaining valuable experience in the mental health and human services field.

We are an equal opportunity employer and value diversity at all levels of the organization.