Acoustics Customer Support Specialist – Onsite

The ZiPPERTUBiNG Co.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation time (80 hours/year)

Sick time (48 hours/year)

Flexible Spend Account

401K with match

Life / AD&D insurance - paid

FMLA

Job summary

The Zippertubing Company’s Techlite division in Tempe, AZ is seeking a customer-focused order-processing specialist to manage quotes, orders, and inquiries from quote to delivery.

You will collaborate with engineering, quality, and production teams to ensure accurate specifications, timely delivery, and precise invoicing. Prior manufacturing or engineered-to-order experience is a plus; 2+ years in a customer-facing role is preferred.

Qualifications

• 2 years of experience in a customer-facing or order-processing role.
• Manufacturing environment experience (Preferred)
• Experience supporting customized or engineered-to-order products (Preferred)
• Ability to multi-task and understand priorities
• Bachelor’s degree preferred but not required; equivalent work experience will be considered
• A working knowledge of CRM software or good technical aptitude
• Strong math, computer, and documentation skills
• Good internal and external verbal and written communication skills
• Ability to collaborate effectively with cross-functional teams
• Desire to learn products and processes and excel in both
• 80 hours of vacation per year
• 48 hours of sick time per year
• Flexible Spend Account
• 401K w/match
• Life / AD&D insurance - paid
• FMLA with qualifying criteria

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
• Build trusted relationships by providing responsive, professional service
• Keep customers informed throughout the order lifecycle
• Ensure the solution complies with customer-provided specifications
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
• Review and process all quotes and orders for completeness and accuracy before orders are released to production and invoiced to the customer
• Manage orders that are ’on hold’ for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
• Maintain accurate records of interactions with the customers in an orderly manner
• RMA processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty
• Accurate payment processing for orders and samples
• Perform other related duties as assigned
• Identify opportunities to improve processes and enhance customer experience

Skills

Customer-facing

Order processing

Multi-tasking

Communication

Collaboration

CRM knowledge

Technical aptitude

Math

Documentation

Education

Bachelor's degree (preferred)

Equivalent experience

Tools

CRM software

Job description

The Zippertubing Company’s Techlite division in Tempe, AZ is seeking a customer-focused order-processing specialist to manage quotes, orders, and inquiries from quote to delivery.

You will collaborate with engineering, quality, and production teams to ensure accurate specifications, timely delivery, and precise invoicing. Prior manufacturing or engineered-to-order experience is a plus; 2+ years in a customer-facing role is preferred.