Acoustics Customer Support Specialist - B2B Orders

TECHLITE Acoustics & Insulation; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation time

Sick time

Medical/Dental/Vision

401K match

Life/AD&D insurance

FMLA

Stable schedule

Job summary

TECHLITE Acoustics & Insulation in Tempe, AZ is hiring an Acoustics Customer Support Associate to manage orders, quotes, and inquiries from quote through delivery. This onsite, full-time role supports B2B customers in a fast-paced manufacturing setting and collaborates with engineering, production, and sales teams.

The position emphasizes accuracy, proactive communication, and CRM usage to ensure customer satisfaction and timely fulfillment.

Qualifications

• 2 years of experience in a customer-facing or order-processing role.
• Superior attention to detail.
• Manufacturing environment experience (Preferred).
• Experience supporting customized or engineered-to-order products (Preferred).
• Ability to multi-task and understand priorities.
• Bachelor's degree preferred but not required; equivalent work experience will be considered.
• A working knowledge of CRM software or good technical aptitude.
• Strong math, computer, and documentation skills.
• Good internal and external verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Desire to learn products and processes and excel in both.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy before orders are released to production and invoiced to the customer.
• Manage orders that are 'on hold' for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA processing and tracking; back-up knowledge as needed.
• CRM Queue Management
• Accurate payment processing for orders and samples.
• Perform other related duties as assigned.
• Identify opportunities to improve processes and enhance customer experience.

Skills

Customer-facing experience

Attention to detail

Multi-tasking

Strong communication

Cross-functional collaboration

Willingness to learn

Education

Bachelor's degree preferred or equivalent experience

Tools

CRM software

Job description

TECHLITE Acoustics & Insulation in Tempe, AZ is hiring an Acoustics Customer Support Associate to manage orders, quotes, and inquiries from quote through delivery. This onsite, full-time role supports B2B customers in a fast-paced manufacturing setting and collaborates with engineering, production, and sales teams.

The position emphasizes accuracy, proactive communication, and CRM usage to ensure customer satisfaction and timely fulfillment.