Acoustics Customer Support Associate

TECHLITE Acoustics & Insulation; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation time

Sick time

Medical/Dental/Vision

401K match

Life/AD&D insurance

FMLA

Stable schedule

Job summary

TECHLITE Acoustics & Insulation in Tempe, AZ is hiring an Acoustics Customer Support Associate to manage orders, quotes, and inquiries from quote through delivery. This onsite, full-time role supports B2B customers in a fast-paced manufacturing setting and collaborates with engineering, production, and sales teams.

The position emphasizes accuracy, proactive communication, and CRM usage to ensure customer satisfaction and timely fulfillment.

Qualifications

• 2 years of experience in a customer-facing or order-processing role.
• Superior attention to detail.
• Manufacturing environment experience (Preferred).
• Experience supporting customized or engineered-to-order products (Preferred).
• Ability to multi-task and understand priorities.
• Bachelor's degree preferred but not required; equivalent work experience will be considered.
• A working knowledge of CRM software or good technical aptitude.
• Strong math, computer, and documentation skills.
• Good internal and external verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Desire to learn products and processes and excel in both.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy before orders are released to production and invoiced to the customer.
• Manage orders that are 'on hold' for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA processing and tracking; back-up knowledge as needed.
• CRM Queue Management
• Accurate payment processing for orders and samples.
• Perform other related duties as assigned.
• Identify opportunities to improve processes and enhance customer experience.

Skills

Customer-facing experience

Attention to detail

Multi-tasking

Strong communication

Cross-functional collaboration

Willingness to learn

Education

Bachelor's degree preferred or equivalent experience

Tools

CRM software

Job description

TECHLITE Acoustics & Insulation

Acoustics Customer Support Associate

TECHLITE A Division of The Zippertubing Company

Tempe, AZ | Full-Time | Onsite

Day Shift: MonThurs 6:00am3:30pm Fri 6:00a - 10a

Also searched as: Customer Operations Associate, Customer Account Coordinator, Customer Success Associate, Customer Support Specialist, Order Management Specialist, Customer Experience Coordinator, Inside Sales Coordinator, Client Services Coordinator, Sales Support Specialist

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter.

As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. We value curiosity, collaboration, and hands-on problem solving. This role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery.

Key Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer
• Manage orders that are 'on hold' for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
• Maintain accurate records of interactions with the customers in an orderly manner
• RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty
• CRM Queue Management
• Accurate payment processing for orders and samples
• Perform other related duties as assigned
• Identify opportunities to improve processes and enhance customer experience.

Knowledge, skills and abilities

• 2 years of experience in a customer-facing or order-processing role
• Superior attention to detail
• Manufacturing environment experience (Preferred)
• Experience supporting customized or engineered-to-order products (Preferred)
• Ability to multi-task and understand priorities
• Bachelor's degree preferred but not required; equivalent work experience will be considered
• A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude
• Strong math, computer, and documentation skills
• Good internal and external verbal and written communication skills
• Ability to collaborate effectively with cross-functional teams
• Desire to learn products and processes and excel in both

Benefits

• 80 hours of vacation per year
• 48 hours of sick time per year
• Medical, Dental, Vision
• Flexible Spend Account
• 401K w/match
• Life / AD&D insurance - paid
• FMLA with qualifying criteria
• Stable, full-time schedule

Schedule

• MonThurs 6:00am3:30pm Fri 6:00a - 10a; off Saturday's & Sunday's

Compensation

• $41,600 - $54,080 per year based on experience / $20 - $26 per hour DOE

Environment / Physical Demands

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

Techlite, a division of Zippertubing uses an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Techlite, a division of Zippertubing is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Techlite, a division of Zippertubing are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Techlite a division of Zippertubing will not tolerate discrimination or harassment based on any of these characteristics. Techlite a division of Zippertubing encourages applicants of all ages.

• Techlite, a division of Zippertubing uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time