ACH Operations Specialist—Returns & Casework

U.S. Bank; Tempe (AZ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Parental leave

Job summary

U.S. Bank is seeking an Operations Processor to support ACH operations, processing proof of authorization requests, corporate returns, and related casework. You will manage case-based and email-assigned work, partnering with internal teams and corporate clients to ensure accurate transaction processing.

The role requires handling returns, researching cases, and balancing workloads while rotating across operations. Three days per week in-office is expected.

Qualifications

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.

Responsibilities

• Process returns and handle proof of authorization requests and corporate returns.
• Research and resolve cases and manage assigned workloads.
• Rotate across operational functions based on business needs.

Skills

Customer service

Time management

Communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking an Operations Processor to support ACH operations, processing proof of authorization requests, corporate returns, and related casework. You will manage case-based and email-assigned work, partnering with internal teams and corporate clients to ensure accurate transaction processing.

The role requires handling returns, researching cases, and balancing workloads while rotating across operations. Three days per week in-office is expected.