ACH Dispute Specialist — Resolve Transactions with Precision

SECU Credit Union; Linthicum (MD); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401k with company matching

Generous PTO

Job summary

SECU Credit Union in Linthicum, MD, is seeking an ACH Dispute Processor to join our operations team. You will resolve member disputes with NACHA and Fed guidelines, investigate transactions, and prepare dispute letters while supporting BSA/OFAC compliance.

You will collaborate with various departments, respond to escalations, and help ensure accurate settlement and timely resolution. This role emphasizes accuracy, confidentiality, and adherence to policy within a community-focused credit union.

Qualifications

• At least 1 year of relevant work experience.
• AAP certified professional preferred.
• Clear, concise communication and organized documentation.
• Understanding of compliance, confidentiality and ethics.

Responsibilities

• Process ACH disputed transactions (credits/debits) and stop payments.
• Research and respond to member ACH dispute escalations daily.
• Prepare and send ACH dispute letters to members.
• Perform Federal Reserve/EPN ACH adjustments and assist balancing teams.
• Collaborate with internal departments to resolve ACH dispute issues.
• Test new ACH products and attend NACHA trainings annually.
• Follow up with ODFI on dispute status and respond to audits.

Skills

Communication

Attention to detail

Confidentiality

Adaptability

Team collaboration

Education

High School Diploma or Equivalent

Job description

SECU Credit Union in Linthicum, MD, is seeking an ACH Dispute Processor to join our operations team. You will resolve member disputes with NACHA and Fed guidelines, investigate transactions, and prepare dispute letters while supporting BSA/OFAC compliance.

You will collaborate with various departments, respond to escalations, and help ensure accurate settlement and timely resolution. This role emphasizes accuracy, confidentiality, and adherence to policy within a community-focused credit union.