Accounts Service Coordinator — Sales Support & SAP

Potters Industries; Franklin (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Potters Industries in Franklin, MA is seeking an Accounts Service Coordinator to support sales of traffic paint, equipment, and services. You will handle orders by phone and computer, assist with quotes, and enter purchase orders for customers.

The role requires a high school diploma or GED and 7+ years in customer service with order entry experience. SAP experience preferred; office-based role with SAP training and data management duties.

Qualifications

• High school diploma or GED required.
• 7+ years minimum of customer service in office and telephone.
• 7+ years of order entry experience including processing credit card and cash payments preferred.
• SAP experience preferred.

Responsibilities

• Provide product and service information and resolve product and service problems.
• Create and maintain customer accounts in SAP with accurate information.
• Assist with closing responsibilities including required reporting.
• Maintain all data including pricing in SAP.
• Sales of traffic paint, athletic field marking paint, equipment and related items; issue purchase orders for drop ship items.
• Order office supplies, break room supplies and promotional items; complete formal RFQs and bids, coordinate with Potters Bid Admin.
• Register Director of Business Development for trade shows, memberships and dues; maintain advertisements and website input.
• Additional duties assigned by Manager as needed.
• Provide customer service and order entry processing including credit card handling and SAP training.

Skills

Communication

Multitasking

Microsoft Office

Interpersonal skills

SAP

Education

High school diploma or GED

Tools

SAP

Job description

Potters Industries in Franklin, MA is seeking an Accounts Service Coordinator to support sales of traffic paint, equipment, and services. You will handle orders by phone and computer, assist with quotes, and enter purchase orders for customers.

The role requires a high school diploma or GED and 7+ years in customer service with order entry experience. SAP experience preferred; office-based role with SAP training and data management duties.