Account Service Coordinator

Potters Industries; Franklin (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Potters Industries in Franklin, MA is seeking an Accounts Service Coordinator to support sales of traffic paint, equipment, and services. You will handle orders by phone and computer, assist with quotes, and enter purchase orders for customers.

The role requires a high school diploma or GED and 7+ years in customer service with order entry experience. SAP experience preferred; office-based role with SAP training and data management duties.

Qualifications

• High school diploma or GED required.
• 7+ years minimum of customer service in office and telephone.
• 7+ years of order entry experience including processing credit card and cash payments preferred.
• SAP experience preferred.

Responsibilities

• Provide product and service information and resolve product and service problems.
• Create and maintain customer accounts in SAP with accurate information.
• Assist with closing responsibilities including required reporting.
• Maintain all data including pricing in SAP.
• Sales of traffic paint, athletic field marking paint, equipment and related items; issue purchase orders for drop ship items.
• Order office supplies, break room supplies and promotional items; complete formal RFQs and bids, coordinate with Potters Bid Admin.
• Register Director of Business Development for trade shows, memberships and dues; maintain advertisements and website input.
• Additional duties assigned by Manager as needed.
• Provide customer service and order entry processing including credit card handling and SAP training.

Skills

Communication

Multitasking

Microsoft Office

Interpersonal skills

SAP

Education

High school diploma or GED

Tools

SAP

Job description

The Accounts Service Coordinator is responsible to provide customer service tasks in support of sales of traffic paint, equipment, and service. Will process orders over the phone, computer and support the bidding of paint products. Performs quotes of paint and equipment plus entering of purchase orders. Registers sales personnel for trade shows and will assist with website maintenance.

This position pays $64,200.00

What you will be doing:

• Provide product and service information and resolving product and service problems
• Create and Maintain customer accounts in SAP by securing accurate information
• Assist with closing responsibilities including required reporting
• Maintain all data including pricing in SAP
• Sales of traffic paint, athletic field marking paint, equipment and related items Issue purchase orders for drop ship items
• Order office supplies, break room supplies and promotional items Complete formal RFQ's and bids, coordinate with Potters Bid Admin
• Register Director of Business Development for trade shows, memberships and dues Advertisements and website input to maintain
• Additional duties assigned by Manager, as needed
• Customer Service
• Order Entry including processing credit cards SAP training

Highschool diploma or GED

7 plus years minimum customer service in office and telephone

7 plus years of order entry including processing credit card and cash payment experience preferred.

SAP experience preferred.

Skills & Knowledge:

Strong written and verbal communication

Positive "can do" attitude

Familiar with Microsoft products

Ability to multi task

Interpersonal skills

Working Conditions:

Majority of time is spent in the office. Brief shop/plant time as needed