Accounts Resolution Specialist - Billing & Collections

fccenvironmental

United States

On-site

USD 40,000 - 65,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

FCC Environmental Services, LLC is seeking a Customer Accounts Resolution Specialist to join onsite team. You will review customer accounts, resolve billing issues, and ensure accurate contract billing information across systems.

You will communicate with customers to arrange payments and work with Billing, AR, Customer Service, and Operations to resolve balances. The ideal candidate has 2+ years in collections/account resolution, strong Excel skills, and a detail-oriented, collaborative

Qualifications

Bachelor's degree in Accounting, Business, Finance, or a related field preferred.
Minimum 2 years of experience in customer account resolution, collections, accounts receivable, billing, finance, or related customer-facing financial roles.
Proven experience managing past-due accounts, negotiating payment arrangements, resolving customer disputes, and delivering excellent customer service.
Experience handling billing inquiries, account reconciliations, payment applications, and account research.
Strong analytical and problem-solving skills with the ability to identify root causes and implement resolution strategies.
Advanced proficiency in Microsoft Excel, including pivot tables, lookups, filtering, and reporting.
Experience working across multiple systems and databases while maintaining high levels of accuracy and organization.
Excellent verbal and written communication skills with the ability to build positive customer relationships while addressing sensitive account issues.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Review customer accounts, aging reports, and billing records to identify past-due balances, billing discrepancies, and account issues requiring resolution.
Investigate and resolve unpaid, disputed, or incorrectly billed charges through detailed account analysis and customer communication.
Contact customers regarding outstanding balances, negotiate payment arrangements, and facilitate timely resolution of delinquent accounts.
Respond to customer billing inquiries and resolve account disputes in a professional and customer-focused manner.
Perform account reconciliations, payment research, and payment application reviews to ensure account accuracy.
Enter, update, and maintain billing contract terms, service rates, and customer account information within company systems.
Generate and analyze reports related to account activity, aging trends, billing exceptions, collections performance, and resolution outcomes.
Collaborate closely with Billing, Accounts Receivable, Customer Service, and Operations teams to identify root causes of account issues and implement effective solutions.
Maintain accurate documentation of customer interactions, account resolutions, payment commitments, and follow-up activities.
Identify process improvement opportunities that enhance billing accuracy, collections effectiveness, and customer satisfaction.