Collections & Accounts Resolution Specialist

FCC Environmental Services; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

FCC Environmental Services, LLC in Houston, TX, seeks a Customer Accounts Resolution Specialist to review accounts, resolve billing issues, and maintain accurate contract terms. This onsite role collaborates with Billing, AR, Customer Service, and Operations to ensure timely resolution of past-due balances and billing discrepancies.

The ideal candidate has 2+ years in customer account resolution, strong Excel skills, and excellent communication to manage investigations, disputes, and payment

Qualifications

• Bachelor's degree in Accounting, Business, Finance, or related field preferred.
• Minimum 2 years in customer account resolution, collections, AR, billing, finance, or related customer-facing financial roles.
• Proven experience managing past-due accounts, negotiating payment arrangements, resolving customer disputes, and delivering excellent customer service.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookups, filtering, and reporting.

Responsibilities

• Review customer accounts, aging reports, and billing records to identify past-due balances, billing discrepancies, and account issues requiring resolution.
• Investigate and resolve unpaid, disputed, or incorrectly billed charges through detailed account analysis and customer communication.
• Contact customers regarding outstanding balances, negotiate payment arrangements, and facilitate timely resolution of delinquent accounts.
• Respond to customer billing inquiries and resolve account disputes in a professional and customer-focused manner.
• Perform account reconciliations, payment research, and payment application reviews to ensure account accuracy.
• Enter, update, and maintain billing contract terms, service rates, and customer account information within company systems.
• Generate and analyze reports related to account activity, aging trends, billing exceptions, collections performance, and resolution outcomes.
• Collaborate closely with Billing, Accounts Receivable, Customer Service, and Operations teams to identify root causes of account issues and implement effective solutions.
• Maintain accurate documentation of customer interactions, account resolutions, payment commitments, and follow-up activities.
• Identify process improvement opportunities that enhance billing accuracy, collections effectiveness, and customer satisfaction.

Skills

Collections experience

Customer account resolution

Advanced Excel

Communication

Attention to detail

Education

Bachelor's degree in Accounting, Business or Finance

Tools

SAP

Oracle

NetSuite

JD Edwards

Microsoft Dynamics

Job description

FCC Environmental Services, LLC in Houston, TX, seeks a Customer Accounts Resolution Specialist to review accounts, resolve billing issues, and maintain accurate contract terms. This onsite role collaborates with Billing, AR, Customer Service, and Operations to ensure timely resolution of past-due balances and billing discrepancies.

The ideal candidate has 2+ years in customer account resolution, strong Excel skills, and excellent communication to manage investigations, disputes, and payment