Accounts Resolution & Billing Specialist

FCC Environmental Services

Town of Texas (WI)

Sur place

USD 42 000 - 64 000

Plein temps

Il y a 30 heures

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Résumé du poste

FCC Environmental Services, LLC seeks a Customer Accounts Resolution Specialist to review accounts, resolve billing issues, and ensure accurate contract billing within company systems. The role requires strong collections experience, attention to detail, and advanced Excel skills, with collaboration across Billing, AR, Customer Service, and Operations teams.

Ideal candidates will have 2+ years in customer account resolution or related financial roles, experience handling past-due balances, and

Qualifications

Bachelor's degree preferred; 2+ years in customer account resolution or related financial roles.
Experience managing past-due accounts and negotiating payment arrangements.
Experience handling billing inquiries, account research, and reconciliations.
Advanced proficiency in Microsoft Excel, including pivot tables and lookups.
Excellent verbal and written communication with cross-team collaboration skills.

Responsabilités

Review customer accounts, aging reports, and billing records to identify past-due balances and discrepancies.
Investigate and resolve unpaid, disputed, or incorrectly billed charges through detailed analysis and customer communication.
Contact customers regarding outstanding balances and negotiate payment arrangements.
Respond to customer billing inquiries and resolve account disputes professionally.
Perform account reconciliations, payment research, and payment application reviews.