Accounts Receivable Team Lead & Training Champion

Med-Metrix; Red Bank (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Med-Metrix is seeking a Team Lead, Accounts Receivable Services to coordinate activities and operations within the AR department. You will support the management team, train staff on the client host system, and help improve productivity and quality across the team.

The role requires meticulous knowledge of payer timelines, appeals processes, and HIPAA policies, with a focus on timely recovery and professional collaboration across stakeholders.

Qualifications

• High School diploma or equivalent required.
• Experience in insurance collections for medical settings and follow-up on claims.
• Experience with training new users.
• Knowledge of denied claims and appeals process.
• Understanding of underpayments and credit balance process.
• Experience with practice management systems (EPIC PB, Allscripts, Cerner preferred).
• Extensive knowledge of payor websites (Navinet, Novitasphere).
• Knowledge of Medical Terminology, CPT Codes, Modifiers and Diagnosis Codes.
• Proficiency in Microsoft Office Suite, with basic Excel skills.
• Strong interpersonal and written/verbal communication skills.
• Strong problem solving and sound judgment for timely analyses.
• High level of integrity, dependability, and urgency.
• Maintain confidentiality and comply with HIPAA.
• Excellent written and verbal communication skills.

Responsibilities

• Assist global team members by answering questions and providing support.
• Provide initial training on the client host system.
• Track productivity and quality of Accounts Receivable Representatives.
• Identify opportunities for improvement through evaluations.
• Follow-up with payers to ensure timely resolution of outstanding claims via multiple channels.
• Meet daily productivity and quality standards per policies and training needs.
• Utilize workflow and client host systems to collect payments and resolve accounts.
• Adhere to client and team policies and procedures.
• Understand timely filing deadlines for each payer.
• Initiate appeals when necessary.
• Identify and correct medical billing errors.
• Send appeals and supporting documentation to complete recovery.
• Analyze issues causing payer payment delays and trend denial causes.
• Collaborate professionally with patients, coworkers, and clients.
• Other duties as assigned, with HIPAA compliance.

Skills

Interpersonal skills

Communication skills

Problem solving

Analytical thinking

Integrity and dependability

Attention to HIPAA and PHI

Urgency and results orientation

Education

High School diploma or equivalent

Tools

EPIC PB

Allscripts

Cerner

Navinet

Novitasphere

Microsoft Office Suite

Excel

Job description

Med-Metrix is seeking a Team Lead, Accounts Receivable Services to coordinate activities and operations within the AR department. You will support the management team, train staff on the client host system, and help improve productivity and quality across the team.

The role requires meticulous knowledge of payer timelines, appeals processes, and HIPAA policies, with a focus on timely recovery and professional collaboration across stakeholders.