Accounts Receivable Support Specialist I

ADP, Inc.; Decatur (AL); On-site; USD 31,000 - 39,000; Full time

Job summary

ADP, Inc. in Decatur, Alabama, invites applications for an IBS Customer Service Specialist I. The role focuses on delivering premier accounts receivable service through relationship building, effective communication, and collaboration with customers, clients, and teammates.

The position emphasizes listening, accurate data handling, and proactive issue resolution. The ideal candidate will have a high school diploma and experience in phone-based customer service, with strong attention to accuracy

Qualifications

• Active listening during customer interactions.
• Clear verbal communication via phone or chat.
• Written communication for follow-ups and documentation.
• Collaborating with customers, clients, and team members to resolve issues.
• Maintaining professional and customer-centric attitude in all interactions.

Responsibilities

• Actively listens to customer inquiries and payment issues.
• Communicates effectively through verbal and written correspondence.
• Collaborates with customers, clients, and team members to resolve accounts.
• Interacts positively with all parties to maintain good relationships.
• Investigates delinquent accounts to identify causes of delayed payment.
• Confirms legitimacy of invoices to ensure accurate billing.
• Maintains accurate account records and updates as needed.
• Notifies management about changes in pay history, ability to pay, and willingness to pay.
• Uses multiple web-based applications to access and update records.
• Performs other duties as assigned.

Skills

Active listening

Verbal communication

Written communication

Collaboration

Customer focus

Education

High school diploma or equivalent

Job description

ADP, Inc. in Decatur, Alabama, invites applications for an IBS Customer Service Specialist I. The role focuses on delivering premier accounts receivable service through relationship building, effective communication, and collaboration with customers, clients, and teammates.

The position emphasizes listening, accurate data handling, and proactive issue resolution. The ideal candidate will have a high school diploma and experience in phone-based customer service, with strong attention to accuracy