Accounts Receivable Specialists

Questpro Consultants LLC; Coppell (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Questpro Consultants LLC in Coppell, TX is seeking a Senior Accounts Receivable Specialist for a 4-days-in-office, Friday work-from-home hybrid role. The position is temp-to-hire and requires 3–5+ years of AR experience with direct customer interaction.

You will manage payments, reconciliations, and provide proactive problem-solving for a commercial portfolio. Ideal candidates will demonstrate strong Excel skills (pivot tables, lookups), experience with ERP systems, and excellent communication.

Qualifications

• 3–5+ years of commercial accounts receivable experience with direct customer interaction.
• Experience with cash application, billing and reconciliations.
• Excellent written and verbal communication.
• Strong customer service skills.
• Proficiency in ERP/AR systems and intermediate Excel (pivot tables, lookups).
• Detail-oriented with strong problem-solving ability.
• Ability to work across multiple systems and adapt to evolving processes.

Responsibilities

• Deliver friendly, responsive and “resolve it the first time” customer service by phone and email.
• Apply payments accurately and in a timely manner.
• Analyze account activity and identify trends or issues, escalating insights to management as appropriate.
• Perform account reconciliations and work to resolve discrepancies.
• Coordinate with internal and external partners regarding policy issuance, premium audits, reinstatements and cancellations.
• Escalate complex issues and contribute ideas to improve accuracy, workflows, and customer experience.
• Remain flexible and support changes in procedures, systems and organizational structure.

Skills

Accounts receivable

Cash application

Billing

Reconciliations

Customer service

Excel pivot tables

Lookups

ERP systems

Communication skills

Detail-oriented

Tools

ERP systems

Guidewire

Job description

Senior Accounts Receivable Specialist

Coppell, TX (Dallas-Fort Worth Metro) |

4 Days in the Coppell office, Friday work from home

Standard Working hours

Temp to Hire

About The Opportunity

Fortune 500 organization is looking for 2 AP Specialists on a temp to hire basis. Our client is building a regional Accounts Receivable shared services team and are seeking 2 Senior Accounts Receivable Specialist to support key receivables processes for our commercial portfolio. This role is critical to the organization as you provide friendly and positive customer interactions while also solving payment challenges for our commercial policyholders and agents. You'll also have the benefit of joining a close-knit and growing team of colleagues who are excited to share their knowledge and where it’s safe to be curious, ask questions, and challenge the status quo.

If you’re a motivated AR professional who enjoys problem-solving, customer interaction, and driving resolution, this role is for you.

Day to Day activities

• Deliver friendly, responsive and “resolve it the first time” customer service by phone and email
• Apply payments accurately and in a timely manner
• Analyze account activity and identify trends or issues, escalating insights to management as appropriate
• Perform account reconciliations and work to resolve discrepancies
• Take ownership of customers’ needs and coordinate with internal and external partners regarding things like policy issuance, premium audits, reinstatements and cancellations
• Escalate complex issues and contribute ideas to improve accuracy, workflows, and customer experience
• Remain flexible and support changes in procedures, systems and organizational structure

Experience

• 3–5+ years of commercial accounts receivable experience, including direct customer interaction
• Experience with cash application, billing, and reconciliations
• Excellent written and verbal communication skills
• Excellent customer service skills
• Working knowledge of ERP or AR systems
• Intermediate Excel skills (pivot tables, lookups)
• Detail-oriented and strong problem-solving ability without losing sight of the big picture
• Ability to work in multiple systems simultaneously
• Adapt to and support ongoing process and system changes

Preferred

• Exposure to SOX controls
• Experience in insurance industry
• Experience with policy administration and insurance billing systems like Guidewire