Accounts Receivable Specialist - Growth & Benefits

Optimum Community Management, LLC.; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

401K Match

Mileage Reimbursement

Paid Vacation

Paid Sick Leave

Paid Holidays

Birthday Off

Incentive Programs

Casual Environment

Company Functions

Job summary

Optimum Community Management, LLC. in Irvine, CA is seeking a dedicated customer service professional to support homeowners and clients within a community management context. The role emphasizes accurate billing, payments processing, and responsive client support.

You will handle AR tasks, payments, and inquiries, while contributing to a strong service culture and ongoing professional growth within our organization.

Qualifications

• HOA experience preferred but not required.
• Strong attention to detail and accuracy in work.
• Excellent organizational, customer service, and time management skills.
• Critical thinking and problem solving abilities.
• Proficient in Microsoft Office Suite or equivalent tools.

Responsibilities

• Respond to telephone, e-mail and written correspondence from homeowners, clients and industry related companies.
• Provide excellent, continuous, and consistent customer service across multiple communication platforms.
• Manage customer service calls through a team-based approach to a dedicated phone queue.
• Process homeowner payments, balance transfer transactions and address changes.
• Meet with homeowner walk-in traffic and address inquiries.
• Investigate billing and payment challenges and resolve issues.
• Process NSF checks and ACH payment transaction corrections.
• Prepare and send correspondence as needed and post payments.
• Enter and maintain homeowner ACH information and process related files.
• Process, transmit and balance daily/monthly ACH payment files to bank.
• Process daily lockbox payment files and ACH payment exceptions.

Skills

Customer service

Detail oriented

Time management

Problem solving

HOA experience

Tools

Microsoft Office Suite

Job description

Optimum Community Management, LLC. in Irvine, CA is seeking a dedicated customer service professional to support homeowners and clients within a community management context. The role emphasizes accurate billing, payments processing, and responsive client support.

You will handle AR tasks, payments, and inquiries, while contributing to a strong service culture and ongoing professional growth within our organization.