Accounts Receivable Specialist-Collections & Customer Care

ADP, Inc.; Irvine (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401K match

Paid vacation

Paid sick leave

Paid holidays

Birthday off

Incentive programs

Casual environment

Job summary

ADP, Inc. in Irvine, CA is seeking an Accounts Receivable Specialist to manage billing operations and support collections processes.

The role focuses on processing payments, reconciling accounts, and delivering reliable customer service to HOA clients and homeowners. You will work within a team to handle late charges, liens, and collection communications, leveraging MS Office to maintain billing records and generate statements.

Qualifications

• HOA (property management) experience preferred but not required.
• Strong attention to detail.
• Strong organizational, customer service, and time management skills.
• Critical thinking and problem solving skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Respond to telephone, e-mail and written correspondence from homeowners, clients and industry related companies.
• Provide excellent, continuous, and consistent customer service through multiple communication platforms resolving client inquiries in a timely manner.
• Manage customer service calls through a team-based approach to a dedicated phone queue.
• Process homeowner payments, balance transfer transactions and address changes.
• Meet with homeowner walk-in traffic.
• Investigate billing and payment challenges.
• Process NSF checks and ACH payment transaction corrections.
• Prepare and send correspondence as needed.
• Post payment and account adjustments.
• Post and maintain client billing records.
• Generate monthly homeowner Billing Statements.
• Enter and maintain homeowner ACH information.
• Process, transmit and balance daily / monthly ACH payment files to bank.
• Process daily lockbox payment files.
• Process ACH Payment exceptions with homeowners.
• Process late charges, prelien letters and liens for delinquent accounts.
• Assist in processing intent to foreclose and attorney packages.
• Answer emails and phone calls from Board Members, Community Association Managers, Attorneys, and Homeowners for collections matters.
• Process foreclosures by sending information to the applicable parties.
• Follow-up with collection attorneys on all pending matters (requests, complaints, etc.).
• Process approvals and denials of all requests based on client decisions.
• File creditors' claims with the court as needed.
• Meet with the Community Manager before a board meeting to assist with any matters relating to collections.
• Process requests from Collection Attorneys, Community Association Managers, and Homeowners
• Process collections reports as requested by the manager for client meetings
• Review and code collection attorney invoices

Skills

Attention to detail

Organizational skills

Customer service

Time management

Critical thinking

Microsoft Office

Job description

ADP, Inc. in Irvine, CA is seeking an Accounts Receivable Specialist to manage billing operations and support collections processes.

The role focuses on processing payments, reconciling accounts, and delivering reliable customer service to HOA clients and homeowners. You will work within a team to handle late charges, liens, and collection communications, leveraging MS Office to maintain billing records and generate statements.