Accounts Receivable Specialist - Finance Ops & Training

Cultural Care, Inc.; Boston (MA); Sur place; USD 55 000 - 58 000; Plein temps

Résumé du poste

Cultural Care Au Pair in Boston, MA is seeking a Customer Accounts Specialist to manage accounts receivable, communicate with customers and internal teams, and help drive financial health. You will analyze processes, lead training, support finance systems, and build relationships through empathy and clear communication while resolving complex account issues.

The role emphasizes collaboration, problem solving, and continuous improvement in a fast-paced environment.

Qualifications

• 1-2 years of work experience in customer support, accounts receivable, finance operations, or a related field.
• Strong analytical, problem solving, and conflict resolution skills.
• Confident navigating difficult customer conversations, de-escalating concerns, and discussing sensitive financial matters with empathy and professionalism.
• Excellent communication, organizational, and multitasking skills, with the ability to manage competing priorities effectively.
• A team-oriented mindset with a passion for helping others, sharing expertise, and contributing to a supportive and collaborative environment.

Responsabilités

• Manage the accounts receivable portfolio by strategically communicating with customers regarding balances, payment plans, due dates, credits, and account resolutions through phone and email.
• Serve as a trusted resource for finance-related questions from customers and internal teams
• Research and resolve complex account issues while ensuring a positive customer experience
• Analyze processes and recommend operational improvements that increase efficiency and reduce manual work
• Partner with cross-functional teams to support finance initiatives and business objectives
• Lead and facilitate training sessions for employees across departments on finance processes, tools, and best practices
• Support testing, implementation, and ongoing improvement of finance systems, technology enhancements, and operational projects
• Share knowledge, provide feedback, and support team development through collaboration and mentorship

Connaissances

Analytical skills

Problem solving

Conflict resolution

Communication

Multitasking

Team player

Description du poste

Cultural Care Au Pair in Boston, MA is seeking a Customer Accounts Specialist to manage accounts receivable, communicate with customers and internal teams, and help drive financial health. You will analyze processes, lead training, support finance systems, and build relationships through empathy and clear communication while resolving complex account issues.

The role emphasizes collaboration, problem solving, and continuous improvement in a fast-paced environment.