ACCOUNTS RECEIVABLE SPECIALIST

Milner-Inc; Norcross (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Milner-Inc in Norcross, GA is seeking an Accounts Receivable Specialist to manage customer accounts, apply payments, and support collections functions. The role emphasizes accurate recordkeeping, cross-functional service, and maintaining strong customer relationships.

You will handle invoicing, payments, and aging analysis, while collaborating with the corporate AR team to strengthen cash flow in a fast-paced copier dealership environment.

Qualifications

• 1 year experience in cash application and customer account management.
• Knowledge of receivables practices and office procedures.
• Ability to create Excel spreadsheets.
• Ability to perform high-volume numerical work with accuracy.
• Strong written and verbal communication skills.
• Ability to maintain professional relationships with coworkers and the public.

Responsibilities

• Accurately apply payments to customer accounts.
• Manage portfolio to ensure timely invoice payments.
• Perform daily outbound collection calls and emails.
• Reduce aging balances (30/60/90+ days).
• Negotiate payment arrangements and follow through.
• Document collection activity in CRM systems.
• Identify high-risk accounts and escalate as needed.
• Recommend accounts for credit hold or third-party collections.
• Provide high level customer service across billing and service.
• Perform other duties as required.

Skills

Cash application

Customer account management

Excel

Typing speed 40 wpm

Verbal and written communication

Customer service

Multitasking

Team collaboration

Education

High school diploma

Job description

Description

Job Title: Accounts Receivable Specialist

Branch: 999

Department: Corporate

Reports to: Accounts Receivable Manager

Date: 11/04/2026

BASIC FUNCTION

Primary Responsibility: The Accounts Receivables Specialist is responsible for managing customer accounts, ensuring timely collections, and delivering a high level of customer service across billing, service, and contract-related inquiries. This role plays a critical function in maintaining cash flow, reducing aging receivables, and strengthening customer relationships within a fast-paced copier dealership environment.

WORK PERFORMED

• Accurately apply payments to customer accounts (checks, wires, and credit cards).
• Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
• Perform daily outbound collection calls and email follow-ups.
• Reduce aging balances, specifically targeting 30/60/90+ day accounts.
• Negotiate payment arrangements and follow through on commitments.
• Document all collection activity in E-Automate or CRM system.
• Identify high-risk accounts and escape as needed.
• Recommend accounts for credit hold or third-party collections.
• Deliver a high level of customer service across billing, service, and contacts.
• Perform other duties as required.

EDUCATION REQUIREMENTS

• Requires high school diploma.

EXPERIENCE REQUIREMENTS

A minimum of 1 year experience in cash application, customer account management, involving advanced recordkeeping (directly related business school or college courses may be substituted equally for up to one (1) year of experience); OR, any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

Experience required in the following areas:

• Working knowledge of account receivables practices and accepted office procedures.
• Ability to create Excel spreadsheets.
• Ability to perform a volume of numerical detail work with speed and accuracy to make difficult mathematical computation with or without mechanical assistance (ability to operate a calculator by touch).
• Ability to prepare financial and other records in a systematic, neat, legible manner.
• Ability to establish and maintain effective working relationships with co-workers, a variety of governmental employees and officials and the general public.

Additional skills required:

• May require the ability to type at a speed of at least 40 words per minute with a high degree of accuracy.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• May prepare summary sheets or other work papers for supervisor’s or auditor’s use in preparing comprehensive financial statements.
• May perform secretarial functions as needed for assigned staff members.

SPECIAL REQUIREMENTS

• Employees must complete the required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.