Accounts Receivable Specialist

Pinnacle Communications Corporation; Fargo (ND); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company in Fargo is seeking an Accounts Receivable Specialist to manage customer accounts and ensure timely payment collections. This role requires a strong background in commercial credit/collections, with excellent customer service, analytical skills, and the ability to handle multiple projects. Candidates should have 3+ years of related experience and an Associate Degree in Accounting or a related field. The position offers full-time hours and a day shift from Monday to Friday.

Qualifications

• 3+ years' experience in credit/collections and accounts receivable practices.
• Able to manage delinquent accounts effectively.
• Strong written and verbal communication skills.

Responsibilities

• Maintain and update customer files and records.
• Prepare, post, verify, and record customer payments.
• Make collection calls/emails and resolve disputes.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Attention to detail

Organizational skills

Education

Associate Degree in Accounting or related field

Job description

Job Title: Accounts Receivable Specialist

Reports To: Accounting Receivable Manager

Type of Position: Full-time, 40hrs/week.

• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Collection calls and/or emails to customers completed timely and in a professional manner resolving disputes and questions and researching discrepancies.
• Maintain current and accurate account notes in collection software.
• Provide updates on accounts to A/R Manager, Operations, and Sales as needed.
• Notify the manager of negative payment patterns.
• Receives, researches, and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate department.
• Aid in the DTV master billing and account billing reconciliation
• Answer incoming calls from customers on the AR line
• Performs other duties as assigned by management.

Schedule:

• Day shift
• Monday to Friday 8am-5pm

Experience:

• 3+ years’ experience of proven success in a commercial credit/collections position and accounts receivable practices.
• Firm but courteous telephone manners.
• Ability to successfully manage delinquent accounts.
• Ability to learn all aspects of the Company’s proprietary software.
• Strong written and verbal skills
• Proven success in dealing with customers and company personnel at all levels.
• Detailed orientated with strong analytical and problem-solving skills.
• Organized with the ability to support multiple concurrent projects.

Education:

• Associate Degree in Accounting or related field preferred (Significant applicable experience may be substituted for the education requirement).