Accounts Receivable Specialist

BAYCOM, Inc.; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

BAYCOM, Inc. is seeking an Accounts Receivable Specialist to manage billing records for projects, service work, and maintenance, ensuring accuracy and timeliness. You will collaborate with internal teams and customers to resolve discrepancies, administer billing portals, and support month-end close.

The role requires attention to detail, organizational skills, and proficiency with Excel and ERP systems. If you excel in a fast-paced environment, apply to contribute to cash flow improvements and

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in billing, AR, or administrative support preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Excel and ERP systems.
• Experience with customer billing portals is a plus.

Responsibilities

• Prepare and process accurate customer invoices for projects, service work, and maintenance.
• Maintain customer accounts, including billing contacts and invoicing requirements.
• Monitor AR and resolve balances and billing issues with customers and teams.
• Administer customer billing portals to ensure on-time invoices and docs.
• Generate customer statements and support AR reporting and collections.
• Serve as main contact for billing inquiries from customers and internal teams.
• Maintain portal information, including supplier and procurement portals.
• Ensure billing records are accurate, organized, and compliant with procedures.
• Collaborate across departments to resolve invoice discrepancies and PO issues.
• Identify process improvements to enhance billing accuracy and cash flow.
• Support month-end closing activities with Finance for timely reporting.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Excel proficiency

ERP familiarity

Billing knowledge

Education

High school diploma or equivalent

Associate degree in Accounting/Business or related field

Tools

Microsoft Excel

ERP systems

Job description

Description

What You'll Do

As an Accounts Receivable Specialist, you'll be responsible for maintaining accurate customer billing records while providing exceptional support to both internal teams and external customers. Responsibilities include:

• Prepare and process accurate customer invoices for projects, service work, service agreements, and preventative maintenance.
• Maintain customer account information, including billing contacts, shipping locations, tax details, and invoicing requirements.
• Monitor accounts receivable and partner with customers and internal teams to resolve outstanding balances and billing issues.
• Administer customer billing portals to ensure invoices and supporting documentation are submitted accurately and on time.
• Generate customer statements and support accounts receivable reporting and collection activities.
• Serve as the primary point of contact for billing inquiries from customers, Sales, Project Management, Service, and Operations.
• Maintain customer and supplier portal information, including iSupplier and customer-specific procurement portals.
• Ensure billing records are accurate, organized, and compliant with company procedures.
• Collaborate across departments to resolve invoicing discrepancies, purchase order issues, change orders, and payment delays.
• Identify and implement process improvements that enhance billing accuracy, cash flow, and the overall customer experience.
• Collaborate with the Finance team to complete month-end closing activities and ensure timely and accurate reporting.

Requirements

What You Bring

• High school diploma or equivalent required; Associate degree in Accounting, Business, or a related field preferred.
• Previous experience in billing, accounts receivable, accounting, or administrative support preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP systems or customer billing portals is a plus.