Accounts Receivable Specialist

Ace Hardware; Cumming (GA); On-site; USD 48,000 - 65,000; Full time

Job summary

Ace Hardware is seeking an Accounts Receivable Specialist to manage cash applications, collections, and AR email management for a busy retail environment. You will apply customer payments, monitor aging, follow up on past-due accounts, and support accurate account balances.

Ideal candidates have 2+ years AR experience, strong Excel skills, and familiarity with Epicor ERP. This role emphasizes customer service, issue resolution, and collaboration with store managers to keep payment workflows on

Qualifications

• 2+ years of Accounts Receivable experience.
• Strong cash-application experience in a high-volume environment.
• Experience in collections and customer account management.
• Proficiency with Microsoft Excel and Microsoft Office; strong written and verbal communication skills.

Responsibilities

• Apply customer payments including ACH, wire, lockbox, card, and checks.
• Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
• Reconcile customer accounts and maintain accurate balances.
• Monitor aging reports and proactively follow up on past-due accounts; conduct collection calls and emails.
• Manage AR email inbox and respond to invoice, payment, and balance inquiries; coordinate with internal departments.
• Investigate billing disputes and work with Store managers to resolve payment issues.
• Ad hoc reporting as needed.

Skills

Cash application

Collections

Accounts Receivable

Microsoft Excel

Microsoft Office

Written and Verbal Communication

Tools

Epicor ERP

Job description

Position Summary

Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.

Key Responsibilities

Cash Applications (Primary Responsibility)

• Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.
• Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
• Reconcile customer accounts and maintain accurate balances.

Collections & Accounts Receivable

• Monitor aging reports and proactively follow up on past-due accounts.
• Conduct collection calls and email correspondence to collect outstanding balances.

AR Email Management

• Send out statements on the 25th day of each month (email/print) to customers.
• Manage the Accounts Receivable shared mailbox.
• Respond promptly to inquiries related to invoices, statements, payments, and account balances.
• Coordinate with internal departments to ensure timely resolution of customer requests.

Customer Service & Issue Resolution

• Investigate billing disputes and customer concerns.
• Work with Store managers to resolve issues impacting payment.
• Maintain strong customer relationships while supporting company collection goals.
• Ad hoc reporting as needed.

Qualifications

• 2+ years of Accounts Receivable experience.
• Strong cash application experience in a high-volume environment (required).
• Collections experience and customer account management skills.
• Proficiency with Microsoft Excel and Microsoft Office.
• Excellent written and verbal communication skills.
• Epicor ERP experience preferred.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.