Accounts Receivable Operations Manager

Brooks Automation US; Chelmsford (MA); On-site; USD 94,000 - 128,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Flexible Vacation and company-paid HOL

Job summary

Brooks Automation is seeking an Accounts Receivable Operations Manager to lead AR daily operations, portal administration, and customer inquiries. You’ll drive collections, reporting, and process improvements in a global manufacturing environment.

The role emphasizes leadership of AR teams, SLAs, and cross-functional collaboration with Sales, IT, and Customer Service to optimize cash flow and customer experience.

Qualifications

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field experience.
• 7+ years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience
• 3+ years of supervisory or leadership experience
• Experience working in a global business environment
• Strong customer-facing communication skills
• Advanced Microsoft Excel and reporting capabilities
• Experience leading cross-functional initiatives

Responsibilities

• AR Operations Leadership: Supervise daily AR operational activities and monitor SLAs.
• Portal Administration & Customer Enablement: Own portals and manage onboarding and billing compliance.
• Customer Inquiry Management: Lead AR shared mailboxes and respond to inquiries timely.
• Collections & Escalation Management: Guide global collections and address past-due issues.
• Reporting & Analytics: Deliver weekly/monthly AR packages and KPI dashboards.
• First-Line Escalation Management: Handle payment disputes and high-value delinquencies.
• Leadership Responsibilities: Coach AR team, support hiring, and foster continuous improvement.

Skills

Customer-facing communication

Advanced Excel

Cross-functional leadership

Education

Bachelor's Degree in Finance, Accounting, Business Administration, or related field

Tools

Oracle ERP

Job description

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( www.brooks.com ).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Accounts Receivable Operations Manager

Job Description

The Accounts Receivable Operations Manager is responsible for leading critical Accounts Receivable operational functions including customer portal administration, inquiry management, collections oversight, reporting and analytics, and customer escalations.

This role serves as the operational leader for day-to-day AR activities, ensuring timely invoice delivery, exceptional customer support, effective collection efforts, and accurate performance reporting. The individual will drive process improvements, enhance customer satisfaction, support working capital objectives, and provide leadership during organizational growth and transformation initiatives.

The ideal candidate has a strong background in Accounts Receivable, customer-facing operations, collections management, and process improvement within a global manufacturing or technology environment.

Key Responsibilities

AR Operations Leadership

• Supervise daily AR operational activities
• Establish and monitor service level agreements (SLAs)
• Develop standard operating procedures and controls
• Ensure compliance with company policies and audit requirements
• Support organizational scaling and process transformation initiatives

Portal Administration & Customer Enablement

• Own customer invoice portals and e-invoicing platforms
• Oversee portal submissions, maintenance, monitoring, and issue resolution
• Manage customer onboarding requirements and billing compliance
• Coordinate with Sales, Customer Service, and IT on portal-related requests
• Develop portal performance and compliance reporting

Customer Inquiry Management

• Lead management of AR shared mailboxes and customer support workflows
• Ensure timely responses to invoice and payment-related inquiries
• Oversee account reconciliations and statement requests
• Develop customer service KPIs and reporting

Collections & Escalation Management

• Provide leadership and direction to global collection activities
• Support strategic collection initiatives
• Review disputed and aged balances
• Lead customer payment escalations
• Escalate collection risks and significant past-due issues to leadership

Reporting & Analytics

• Deliver weekly and monthly AR reporting packages
• Develop executive dashboards and KPI scorecards
• Analyze trends related to DSO, collections, disputes, and aging
• Support cash forecasting activities
• Identify opportunities for process improvement using data and analytics

First-Line Escalation Management

• Customer payment disputes
• High-value past due balances
• Invoice delivery and portal issues
• Collection challenges
• Customer service concerns

Leadership Responsibilities

• Coach and develop AR team members
• Assist with performance management and workforce planning
• Support hiring, onboarding, and training activities
• Foster a customer-focused, performance-driven culture
• Promote continuous improvement and operational excellence

Qualification s

Required

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field experience
• 7+ years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience
• 3+ years of supervisory or leadership experience
• Experience working in a global business environment
• Strong customer-facing communication skills
• Advanced Microsoft Excel and reporting capabilities
• Experience leading cross-functional initiatives

Preferred

• Semiconductor, manufacturing, technology, or industrial industry experience
• Oracle ERP experience
• Shared services leadership experience
• Continuous improvement or Lean process experience

Compensation

Base Salary Range: $94,280.13 USD to $127,555.47 USD

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is also eligible for an annual discretionary bonus.

Benefits

At Brooks, we offer the following benefits for this position, subject to applicable eligibility requirements:

Medical, Dental, Vision and Disability Insurance

401(k) Plan

Exempt employees are provided company paid holidays and Flexible Vacation to enjoy personal time off and incidental sickness.